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Fix Microsoft Designer Image Generation Error: 'Something Went Wrong'
Question details
Users are unable to generate images using AI tools because the service returns a server-side error, even though standard text prompts are working correctly.
- Product
- Microsoft Designer, Copilot, Bing Image Creator
- Device & OS
- not provided
- Scenario
- Attempting to generate images using text-to-image AI prompts in Microsoft's creative tools.
- Observed behavior
- The application displays an error message stating 'Something went wrong on Microsoft's side' or 'It's us, not you' and fails to generate the image.
Verify your internet connection and check the official Microsoft Service Health portal or their official social media support channels to confirm if there is a known global outage affecting AI image rendering.
Wait for Service Restoration and Retry
Since the error indicates a problem on Microsoft's end, waiting for server maintenance or the outage to pass is usually the most effective solution.
Microsoft Designer and Copilot image generation features often experience heavy server loads. When the capacity is reached, Microsoft may temporarily pause image generation while keeping text generation active.
Close the Microsoft Designer or Copilot tab and wait for a few hours. Repeatedly sending prompts during a server overload will not force the system to work.
After 2 to 4 hours, reopen your browser and navigate back to the Microsoft Designer or Bing Image Creator portal.
Enter your prompt again. If the server maintenance or outage has concluded, the image generation should proceed normally.
Clear Browser Cache or Use Incognito Mode
Occasionally, corrupted local browser cache or an expired session token can trick the platform into displaying a server-side error.
Submit an Error Report to the Support Team
If the error continues for more than 24 hours, you should report the persistent failure to the product team so they can investigate your account specifically.
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Frequently Asked Questions
Why does Microsoft Copilot say 'Something went wrong on our side' only when creating images?
Image generation uses significantly more server computing power than standard text generation. During peak usage hours, Microsoft may temporarily disable or throttle the image servers to manage load, while leaving the text services active.
Is there a way to bypass the 'It's us, not you' error in Microsoft Designer?
Because this is an authentic server-side issue, there is no direct bypass. However, trying an alternative browser, switching to a different Microsoft account, or logging in via an Incognito window can occasionally help if the error was triggered by a local session glitch.
Will logging out and back in fix the Copilot image error?
It can help refresh your authentication token. If your session has silently timed out, the server may reject the image request and return a generic error message. Logging out and back in forces a fresh connection.
How long does a Microsoft Designer outage typically last?
Most temporary throttling or maintenance events resolve within 2 to 4 hours. If the issue persists beyond 24 hours, it may be an isolated bug with your specific account, and you should submit a feedback report.
