Copilot Not Working

Fix Viva Insights Copilot Dashboard Network Error

Chanuka Geekiyanage Sep 30, 2026 869 views

Question details

The user needs to resolve a network connection error on the Viva Insights Copilot dashboard to view Microsoft 365 Copilot adoption metrics.

Fix Viva Insights Copilot Dashboard Network Error

Product: Microsoft Viva Insights
Device & OS: not provided
Scenario: Attempting to load and view Copilot adoption metrics within the Viva Insights dashboard.
Observed behavior: The dashboard displays an 'Unable to connect to network' error, preventing the metrics from loading, even though the device has an active internet connection.

Before you start

Ensure your device has a stable internet connection without restrictive VPNs or firewalls blocking Microsoft domains, and verify that your Microsoft 365 subscription includes active licenses for both Viva Insights and Microsoft Copilot.

Solution 1Recommended

Verify Account Permissions and Network Access

Check that your account has the correct administrator permissions and ensure local network settings are not blocking Viva Insights domains.

Often, dashboard network errors are caused by missing tenant permissions, expired licenses, or corporate firewalls preventing the browser from reaching Microsoft's telemetry endpoints.

Check License and Roles

Log in to the Microsoft 365 admin center, navigate to 'Users' > 'Active users', and verify that your account is assigned the necessary Viva Insights and Microsoft 365 Copilot licenses, as well as the 'Insights Administrator' role.

Test Without VPN or Proxy

Temporarily disable your corporate VPN, proxy server, or custom DNS settings to rule out localized network blocks causing the dashboard to fail.

Clear Browser Data

Open your browser settings, clear cookies and cached images, then restart the browser. Alternatively, open an Incognito or InPrivate window and attempt to load the Viva Insights dashboard again.

Verify Account Permissions and Network Access

Check Service Health: You can also visit the 'Health' > 'Service health' section in the Microsoft 365 admin center to ensure there are no active outages affecting Viva Insights.

Solution 2

Request Specialized Support on Microsoft Q&A

Escalate persistent dashboard loading issues to Microsoft specialists to investigate backend tenant configurations.

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Frequently Asked Questions

Why does Viva Insights show a network error when my internet works perfectly?

This specific error often occurs when corporate firewalls, VPN configurations, or proxy servers block the specialized background network requests required by Viva Insights to fetch telemetry data from Microsoft servers.

Who has permission to view the Copilot adoption metrics in Viva Insights?

Access is restricted to users who have been assigned specific roles in the Microsoft 365 admin center, such as the 'Insights Administrator' or 'Copilot Dashboard Administrator' role.

Where can I report a persistent 'stuck loading' error for the Viva dashboard?

You should report persistent issues on the Microsoft Q&A Community platform. Be sure to use the 'Viva Insights' and 'Microsoft Copilot' tags and include your tenant details for faster assistance.

Will clearing my browser cache fix the Viva dashboard network error?

Yes, clearing your browser cache and cookies, or trying to log in using an InPrivate/Incognito window, can often resolve false network connection errors caused by corrupted or expired session tokens.

Microsoft Copilot Issues