Copilot License Issues

How to Fix GitHub Copilot Not Working with Microsoft 365

Khadija Khan Oct 7, 2026 869 views

Question details

The user has an active GitHub Copilot subscription but is unable to access AI Copilot features within Microsoft 365 applications, and is seeking a way to migrate or synchronize the license.

How to Fix GitHub Copilot Not Working with Microsoft 365

Product: Microsoft 365, GitHub Copilot
Device & OS: not provided
Scenario: Attempting to use a GitHub Copilot programming subscription to access AI features within Microsoft 365 productivity apps like Word and Excel.
Observed behavior: The GitHub Copilot subscription does not activate or provide access to any Copilot features within the Microsoft 365 application ecosystem.

Before you start

Verify which exact Copilot subscription you currently hold (GitHub Copilot or Microsoft 365 Copilot) and check your Microsoft account portal for your active licenses.

Solution 1Recommended

Purchase a Dedicated Microsoft 365 Copilot License

Because GitHub Copilot and Microsoft 365 Copilot are entirely separate products, you must acquire a specific Microsoft 365 Copilot license to use AI features in apps like Word and Excel.

GitHub Copilot is designed specifically for coding assistance in IDEs, whereas Microsoft 365 Copilot integrates AI directly into productivity applications. They do not share a single subscription plan, and there is currently no direct migration path or synchronization between the two services.

Visit the Microsoft 365 Copilot page

Navigate to the official Microsoft 365 website and locate the Microsoft 365 Copilot product section.

Choose the correct plan

Select whether you need Copilot for individuals (Copilot Pro) or for enterprise and business, depending on your current Microsoft 365 base subscription type.

Complete the purchase

Add the Copilot subscription to your Microsoft account and complete the checkout process to activate the AI features in your office applications.

Purchase a Dedicated Microsoft 365 Copilot License

No Direct Migration: You cannot transfer an existing GitHub Copilot subscription to Microsoft 365 Copilot; they must be managed and paid for as entirely separate billing entities.

Solution 2

Contact Microsoft Billing Support via Chat

If you have questions about your billing, want to request a refund, or need account clarification regarding your subscriptions, you can reach out to Microsoft's dedicated billing support.

Free Microsoft Office alternative

Try WPS Office with Built-in WPS AI

If you are looking for intelligent AI assistance within your office documents without dealing with complex and separate Microsoft licensing, WPS Office provides an excellent all-in-one alternative. WPS Office is highly compatible with Microsoft formats and features powerful, seamlessly integrated AI capabilities to boost your productivity.

1. Download the software: Visit the official WPS website and download the free WPS Office installation package.
2. Install and launch: Run the installer, follow the on-screen prompts, and open WPS Office once the installation is complete.
3. Activate WPS AI: Create a new document, spreadsheet, or presentation, and click the WPS AI button to start generating and refining your content.

Fully compatible with Microsoft Word, Excel, and PowerPoint file formats.Includes WPS AI for intelligent writing, summarizing, and data analysis directly in your documents.Free to download and lightweight on system resources.All-in-one suite with a familiar interface for a seamless transition.

Frequently Asked Questions

Can I use my GitHub Copilot subscription in Microsoft Word or Excel?

No. GitHub Copilot is exclusively designed for programming environments and code editors. To use AI features in Microsoft Word, Excel, or PowerPoint, you must purchase a separate Microsoft 365 Copilot or Copilot Pro license.

Will GitHub Copilot and Microsoft 365 Copilot sync in the future?

Currently, Microsoft has not announced any plans to merge or synchronize GitHub Copilot and Microsoft 365 Copilot subscriptions. They remain entirely separate products tailored for different professional use cases.

How do I cancel my GitHub Copilot subscription if I only need Microsoft 365 Copilot?

You can cancel your GitHub Copilot subscription by logging into your GitHub account, navigating to your account Settings, selecting 'Billing and plans', and choosing to cancel your Copilot plan.

Microsoft Copilot Issues