Copilot Access Problems

How to Fix Microsoft Copilot Age Restriction on iPad

Chanuka Geekiyanage Sep 28, 2026 869 views

Question details

The user is unable to access Microsoft Copilot on their iPad because the app incorrectly restricts access based on age, even though the user has already turned 18.

How to Fix Microsoft Copilot Age Restriction on iPad

Product: Microsoft Copilot
Device & OS: iPad
Scenario: Attempting to use Microsoft Copilot features on an iPad after recently turning 18.
Observed behavior: The application blocks access and continuously reports that the user must be at least 18 years old to use Copilot.

Before you start

Ensure your iPad has a stable internet connection and have your Microsoft account login credentials (email and password) ready before proceeding.

Solution 1Recommended

Update the Date of Birth in Your Microsoft Account

Verify and correct the birth date saved in your Microsoft account profile to ensure the system recognizes you are 18 or older.

Microsoft services rely on the birth date registered to your primary Microsoft account. If this date was entered incorrectly when the account was created, Copilot will continue to enforce the age restriction. Updating your profile information will resolve the discrepancy.

Sign in to Microsoft Account

Open a web browser on your iPad and navigate to the official Microsoft account page (account.microsoft.com). Sign in using your credentials.

Access Your Profile

Tap on the 'Your info' tab located at the top navigation bar of the account dashboard.

Edit Profile Information

Select 'Edit profile info'. You may be prompted to verify your identity. Once verified, locate the 'Date of birth' field, update it to your correct birth date, and tap 'Save'.

Restart the Copilot App

Force close the Microsoft Copilot app on your iPad. Reopen the app, sign out, and sign back in to refresh your account permissions.

Update the Date of Birth in Your Microsoft Account

Sync Delay: It may take up to 24 hours for the updated birth date to synchronize across all Microsoft servers and lift the restriction in the Copilot app.

Solution 2

Modify Microsoft Family Group Settings

If your account is managed under a Microsoft Family group, the family organizer must update the age settings on your behalf.

Solution 3

Contact Microsoft Account Support

If your birth date is correct and you are not in a Family group, reach out to Microsoft Support to manually remove the block.

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1. Download from App Store: Open the App Store on your iPad, search for 'WPS Office', and tap 'Get' to download the app.
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Frequently Asked Questions

Why does Microsoft Copilot still say I am under 18 after I updated my birth date?

Microsoft's servers can take up to 24 hours to synchronize account profile changes across all services. Try signing out of the Copilot app, restarting your iPad, and signing back in after a few hours.

Can I use Microsoft Copilot without a Microsoft account to bypass the age restriction?

No, Microsoft Copilot requires users to sign in with an active Microsoft account to access its full features, making it impossible to bypass the restriction without correcting the account's registered age.

How can I check if my account is part of a Microsoft Family group?

Sign in to account.microsoft.com and navigate to the 'Family' tab. If you see other members listed and you are designated as a 'Child' or 'Member' under an 'Organizer', your account is part of a Family group.

Does WPS Office offer an AI tool similar to Microsoft Copilot?

Yes, WPS Office includes WPS AI, a powerful built-in assistant that can help you draft documents, summarize long PDFs, and analyze spreadsheet data, serving as an excellent alternative.

Microsoft Copilot Issues