Is Office Missing Copilot Features? Here Is the Fix

This guide walks you through copilot not working using Microsoft-supported steps first, with WPS only where it genuinely helps.

Problem Description: Copilot Sensitive Info Type

Copilot Sensitive Info Type Dlp Safeguarding Not Blocking Prompts as Intended is the issue affecting Microsoft Copilot. The expected action cannot be completed: get the DLP policy that prevents Copilot from processing when a sensitive info type is typed into the chat.

Quick Answer for Office Won't Complete Task

Copilot Not Working is typically related to licensing, the signed-in account, service availability, host-app version, permissions, or organization policy. Confirm the supported context before refreshing the app or changing administrative settings.

Likely Causes Behind Common Copilot Not Working Triggers

• The Microsoft account or license context may not match the purchase or device.

• Cached credentials, outdated builds, or damaged local components can trigger copilot not working.

• A file-specific corruption or add-in conflict can mimic a broader application failure.

Recommended Solution: Fixing Copilot Not Working Step by Step

When to use this: Apply these steps when the symptoms match and you can access the relevant Microsoft account or administrator.

1. Open the DLP policy and confirm:.

2. Test again using only typed prompt text that matches one of the configured SITs.

3. Use Microsoft Purview to manage data security & compliance for Microsoft 365 Copilot & Microsoft 365 Copilot Chat.

4. Record the exact behavior, error message, Microsoft Copilot version, operating system, and affected scope.

5. Test the same action in a private browser window, a new blank file, or the web version of Microsoft Copilot to separate account, file, and local-app causes.

6. Update Microsoft Copilot, restart the device, and retry with nonessential add-ins or extensions disabled.

Alternative Solutions for Broader Copilot Not Working Workarounds

1. Retry the Microsoft-side steps after restarting the app and device.

2. Test the same action in a private browser session or a new blank file to isolate account vs file issues.

3. Capture exact error text and screenshots before contacting Microsoft Support or your administrator.

Working with WPS Office: Using WPS While Office Is Unavailable

WPS Office cannot replace Microsoft account, activation, or cloud fixes for this scenario. It remains one of the best free Microsoft Office-compatible alternatives for opening and editing local files.

1. Download and install WPS Office from the official website.

2. Open local Word, Excel, PowerPoint, or PDF files in the matching WPS app.

3. Save a working copy locally while Microsoft-side issues are resolved.

4. Return to Microsoft Office after the primary fix succeeds.

If you need a practical local workspace in the meantime, try WPS Office.

Prevention Tips for Avoiding Repeat Copilot Not Working

• Keep one primary Microsoft account for subscriptions and Office sign-in.

• Install updates for Office and Windows before retrying failed workflows.

• Back up important files before repair, reset, or reinstall actions.

• Document exact error messages before the next troubleshooting attempt.

FAQs About Copilot Troubleshooting FAQ

Can WPS Office fix this copilot not working issue directly? Only when the WPS steps match the formatting or file task. Account, activation, and cloud issues stay on the Microsoft side.

Should I reinstall Office before trying these steps? Not first. Confirm account, license, and the exact error before reinstalling.

What should I send to Microsoft Support? The affected account email, device type, Office version, exact error text, and screenshots with personal data hidden.