When Office stops working as expected, start with the shortest official checks before you reinstall anything.
Problem Description: Remove Name Appearing Ms
I have developed a solution where when a user submits a MS Form the details entered in that form would generate an email. In that form there is a question to upload documents, whereas all type of documents (Word, Excel, PDF) is accepted. And the user could upload multiple documents at once too - **Requirement** 1. **Remove the Form Submitters name from all the documents.** This is my flow.     JSON code is. ```go { "type": "array", "items": { "type": "object", "properties": { "name": { "type": "string" }, "link": { "type": "string" }, "id": { "type": "string" }, "type": {}, "size": { "type": "integer" }, "referenceId": { "type": "string" }, "driveId": { "type": "string" }, "status": { "type": "integer" }, "uploadSessionUrl": {} }, "required": [ "name", "link", "id", "type", "size", "referenceId", "driveId", "status", "uploadSessionUrl" ] } } ``` Compose Original File code expression is; ```sql last(split(items('Apply_to_each')?['name'], '_')) ```



Quick Answer for File Sharing Problems Quick Fix
Follow the recommended Microsoft steps below for file sharing problems, then retry the original task.
Likely Causes Behind Office Failure Patterns
The Microsoft account or license context may not match the purchase or device.
Cached credentials, outdated builds, or damaged local components can trigger file sharing problems.
A file-specific corruption or add-in conflict can mimic a broader application failure.
Recommended Solution: Restoring Office After Errors
When to use this: Apply these steps when the symptoms match and you can access the relevant Microsoft account or administrator.
Record the exact error message, Office version, and operating system.
Retry from a trusted device with the correct Microsoft account.
Contact Microsoft Support or your administrator if the issue persists.
Alternative Solutions for Fallback Options for File Sharing Problems
Test the same action in a private browser session or a new blank file to isolate account vs file issues.
Capture exact error text and screenshots before contacting Microsoft Support or your administrator.
Working with WPS Office: Editing Files in WPS During File Sharing Problems

WPS Office cannot replace Microsoft account, activation, or cloud fixes for this scenario. It remains one of the best free Microsoft Office-compatible alternatives for opening and editing local files.
Download and install WPS Office from the official website.
Open local Word, Excel, PowerPoint, or PDF files in the matching WPS app.
Save a working copy locally while Microsoft-side issues are resolved.
Return to Microsoft Office after the primary fix succeeds.
If you need a practical local workspace in the meantime, try WPS Office.
Prevention Tips for Smooth Office Device Transfers
Keep one primary Microsoft account for subscriptions and Office sign-in.
Install updates for Office and Windows before retrying failed workflows.
Back up important files before repair, reset, or reinstall actions.
Work on copies and keep version history enabled when available.
FAQs About File Sharing Problems Help Topics
Can WPS Office fix this file sharing problems issue directly? Only when the WPS steps match the formatting or file task. Account, activation, and cloud issues stay on the Microsoft side.
Should I reinstall Office before trying these steps? Not first. Confirm account, license, and the exact error before reinstalling.
What should I send to Microsoft Support? The affected account email, device type, Office version, exact error text, and screenshots with personal data hidden.




