OneDrive File Issues

Fix Administrator Redirected to Own OneDrive Instead of User's

Maira Mehtab Sep 20, 2026 868 views

Question details

An administrator is attempting to access a specific user's OneDrive from the Microsoft 365 admin center but is being routed to the wrong location.

Product: Microsoft 365 Admin Center / OneDrive
Device & OS: not provided
Scenario: Clicking a user's OneDrive access link from within the Microsoft 365 admin center to view or manage their files.
Observed behavior: The link unexpectedly redirects the administrator to their own personal OneDrive account instead of opening the targeted user's OneDrive.

Before you start

Verify that your administrator account holds Global Administrator or SharePoint Administrator privileges, and attempt to clear your browser cache or use an Incognito/InPrivate window to rule out local caching errors.

Solution 1Recommended

Escalate the Issue to Microsoft 365 Support

Since this behavior typically affects a specific user profile and involves a backend routing glitch in Microsoft 365, it requires investigation by Microsoft's development team.

When an administrator is redirected to their own OneDrive instead of a target user's, it is rarely a local configuration error. It usually indicates a broken Site Collection URL or routing anomaly on Microsoft's backend for that specific user. Reaching out directly to Microsoft Support is the official path to resolution.

Log in to the Admin Center

Navigate to the Microsoft 365 admin center and sign in using your global administrator credentials.

Open a Support Request

Click on 'Support' in the left-hand navigation menu, then select 'Help & support' or 'New service request'.

Describe the Routing Issue

Detail the specific problem, clearly stating that the admin is redirected to their own OneDrive URL when generating and clicking the file access link for a specific user.

Important: Mention in your ticket that this issue affects a specific user account, which helps the support team narrow down the investigation to that user's SharePoint/OneDrive provisioning.

Solution 2

Gather Essential Diagnostic Information for the Support Ticket

Prepare the necessary details beforehand to ensure a swift resolution when communicating with Microsoft Support.

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Frequently Asked Questions

Why does the Microsoft 365 admin center redirect me to my own OneDrive?

This usually happens due to a backend synchronization error or routing glitch in Microsoft 365 that affects a specific user's personal site collection URL, forcing the system to default back to your own active session.

Can I access the user's OneDrive files through SharePoint instead?

Yes, sometimes administrators can bypass this redirect bug by going directly to the SharePoint admin center, locating the user's personal site collection URL, and accessing it directly from there rather than using the 'Active Users' OneDrive tab.

How do I correctly generate a OneDrive access link for a user?

In the Microsoft 365 admin center, navigate to Users > Active users, select the target user, go to the 'OneDrive' tab, and click 'Create link to files'. If this generated link routes you incorrectly, the profile requires Microsoft Support intervention.

Document & File Issues