Permission & Access Issues

Fix Cannot Edit This Page Error in SharePoint Hub Sites

Maira Mehtab Sep 27, 2026 871 views

Question details

Users are unable to edit a specific SharePoint hub site page despite having the correct Edit permissions, while other sites remain editable.

Product: SharePoint (Microsoft 365)
Device & OS: not provided
Scenario: Attempting to modify or update a page within a SharePoint hub site.
Observed behavior: The system displays a "Can't edit this page" error, blocking users with valid Edit permissions from making any changes to the hub site.

Before you start

Verify that your account permissions haven't been recently modified by a site owner and try clearing your browser cache to rule out local frontend issues before escalating the problem.

Solution 1Recommended

Submit a Support Ticket in the Microsoft 365 Admin Center

Since this issue often stems from a temporary server-side glitch or tenant-specific backend problem, contacting Microsoft Support is the recommended resolution.

When the "Can't edit this page" error is isolated to a single hub site and affects all users who have edit access, it usually indicates a backend issue. Microsoft's support team will need to review backend logs and potentially HAR data to identify the cause.

Access the Admin Center

Go to the Microsoft 365 admin center (admin.microsoft.com) and log in with your global or SharePoint administrator credentials.

Navigate to Help and Support

Click on the 'Support' section located on the left-hand navigation menu, then select 'Help & support'.

Search for the Issue

Briefly describe the SharePoint hub site editing error in the search bar and press Enter to review initial self-help diagnostics.

Open a Service Request

If the self-help articles do not resolve the issue, select the 'Contact support' option to open a new service request.

Provide Investigation Details

Provide the necessary details in the ticket, including the specific hub site URL, affected user accounts, and mention that standard Edit permissions are already confirmed. Support may ask you to collect and attach HAR data.

For Non-Administrators: If you do not have administrative access to the Microsoft 365 admin center, you must contact your organization's IT department or Microsoft 365 administrator and ask them to open a support ticket on your behalf.

Free Microsoft Office alternative

Try WPS Office for Seamless Document Management

While SharePoint and Microsoft 365 handle complex site management, backend server errors can occasionally interrupt your workflow. You can enhance your daily document productivity with WPS Office, a free, lightweight, and highly compatible alternative that lets you process documents offline without relying on complex server permissions.

Manage shared documents locally without SharePoint server errors or permission glitchesFully compatible with Microsoft Office formats (.docx, .xlsx, .pptx)Lightweight design ensures fast loading and smooth performance on older devicesFamiliar user interface allows for a seamless migration with zero learning curve

microsoft office alternative - wps office

Frequently Asked Questions

Why am I getting a 'Can't edit this page' error when I have Edit permissions?

This usually happens due to a temporary backend server issue, a localized tenant glitch in Microsoft 365, or a database syncing delay with your assigned permissions on that specific hub site.

Can a site owner fix the SharePoint hub site editing error themselves?

If standard permission toggling doesn't work and the issue impacts all editors, a site owner cannot fix backend server issues. A global or SharePoint administrator must step in to open a support ticket with Microsoft.

What is HAR data, and why does Microsoft support need it?

HAR (HTTP Archive) data logs the web browser's interaction with the SharePoint site. Microsoft support uses it to trace exactly where the server request fails when you click the edit button, helping them pinpoint the backend error.

Document & File Issues