SharePoint Document Issues

Fix Cannot Upload Photos to SharePoint from iPhone

Natalie Taylor Oct 8, 2026 870 views

Question details

The user is unable to upload photos or files to SharePoint using the iPhone app, despite being able to create folders and having already tried clearing the app cache.

How to Fix Cannot Upload Photos to SharePoint from iPhone

Product: Microsoft SharePoint
Device & OS: iOS
Scenario: Attempting to upload photos and documents to a SharePoint document library via the mobile app on an iPhone.
Observed behavior: Folder creation is successful, but photo and file uploads fail to process or complete.

Before you start

Verify that your iPhone has a stable internet connection and confirm with your administrator that you have 'Contribute' or 'Edit' permissions for the specific SharePoint library.

Solution 1Recommended

Reset and Reinstall the SharePoint App

Resetting the SharePoint app through iOS settings forces the app to clear out corrupted authentication tokens and local data that prevent uploads.

Sometimes simply clearing the cache from within the app is not enough. Using the iOS Settings menu to reset the account data is a deeper fix for synchronization and upload glitches.

Reset SharePoint in Settings

Open your iPhone's 'Settings' app, scroll down the list of installed apps, and tap on 'SharePoint'. Toggle on the 'Clear Account Settings' or 'Reset' option.

Restart and Sign In

Force close the SharePoint app if it is running, restart your iPhone, open the app again, and sign back in with your Microsoft 365 credentials.

Reinstall if Necessary

If the upload issue persists after a reset, delete the SharePoint app entirely, restart your iPhone, and download the latest version from the App Store.

Solution 2

Upload Files via the OneDrive App

Use the OneDrive iOS app as an alternative method to access and upload files directly to your SharePoint sites.

Solution 3

Contact Microsoft 365 Support

If both SharePoint and OneDrive apps fail, you may need to open a support ticket to collect diagnostic logs for Microsoft engineers.

Free Microsoft Office alternative

Edit and Manage Documents Seamlessly with WPS Office

While you troubleshoot SharePoint upload issues, consider using WPS Office for your document needs. It provides a lightweight, free alternative to Microsoft Office apps, offering excellent compatibility and built-in cloud management right from your iPhone.

1. Download the App: Install WPS Office for free from the Apple App Store.
2. Connect Cloud Storage: Open the app, go to the 'Cloud' tab, and link your preferred cloud drives to access your documents.
3. Create and Edit: Tap the '+' icon to instantly create, scan, or edit documents, spreadsheets, and presentations on the go.

Fully compatible with Microsoft Word, Excel, and PowerPoint formatsFree, lightweight mobile app optimized for iOS and AndroidBuilt-in cloud integration for easy file uploads and sharingFamiliar, user-friendly interface requires no learning curve

Frequently Asked Questions

Why can I create folders in SharePoint but not upload photos?

Creating a folder and uploading a file use different API requests in the app. Authentication token errors or corrupted cache data can block data transfers (like photos) while still allowing lighter commands (like folder creation) to pass through.

Can I upload photos to SharePoint using Safari on my iPhone?

Yes. If the app is failing, you can open Safari, log into your SharePoint site via the web interface, navigate to your document library, and tap the 'Upload' button to select photos from your iPhone's camera roll.

How do I check if I have upload permissions in SharePoint?

You need 'Edit' or 'Contribute' permission levels to upload files. If you are unsure, contact your IT administrator or the SharePoint site owner to verify and adjust your access rights for that specific document library.

Document & File Issues