SharePoint Document Issues

Fix Images Disappearing in Microsoft Lists Rich-Text Fields

Emma Brown Sep 30, 2026 869 views

Question details

Users are experiencing an issue where images inserted into a Microsoft Lists multiple-lines-of-text column disappear after the list item is saved.

Fix Images Disappearing in Microsoft Lists Rich-Text Fields

Product: Microsoft Lists
Device & OS: not provided
Scenario: Saving a list item containing an embedded image within a rich-text column.
Observed behavior: The image fails to save and completely disappears from the rich-text field immediately after the item is saved.

Before you start

Ensure you have the necessary edit permissions for the Microsoft Lists column settings and verify your browser is up to date before making configuration changes.

Solution 1Recommended

Adjust Column Settings for Enhanced Rich Text

Verify the field is properly configured for rich text and increase the allowed lines for editing to provide sufficient space for image data.

Images in multiple-lines-of-text columns require specific settings to process correctly. Standard text fields cannot store the HTML data required for embedded images or hyperlinks.

Access List Settings

Navigate to your Microsoft List, click on the gear icon in the top right corner, and select 'List settings'.

Locate the Target Column

Scroll down to the Columns section and click on the specific 'Multiple lines of text' column where the images are disappearing.

Enable Enhanced Rich Text

Under 'Specify the type of text to allow', ensure that 'Enhanced rich text (Rich text with pictures, tables, and hyperlinks)' is selected.

Increase Editing Lines

Find the 'Number of lines for editing' setting and increase it to a significantly higher value, such as 200.

Save and Test

Click 'OK' to save your column settings. Return to your list, insert an image into the field, and save the item to verify the issue is resolved.

Adjust Column Settings for Enhanced Rich Text

Configuration Check: Increasing the number of lines for editing often provides the necessary backend space to process complex HTML, including image links.

Solution 2

Test Browser Modes and Contact Microsoft Support

Rule out browser caching issues by testing in a private window and escalate to Microsoft Support if the issue persists.

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Frequently Asked Questions

Why do images disappear in Microsoft Lists rich-text fields?

This typically occurs if the column is strictly set to plain text, standard rich text (which does not support media), or if the 'Number of lines for editing' is set too low to accommodate the image's background HTML markup.

Does standard rich text support images in Microsoft Lists?

No, standard rich text only supports basic text formatting like bolding or italics. You must enable 'Enhanced rich text (Rich text with pictures, tables, and hyperlinks)' in the column settings to successfully insert and save images.

Will increasing the 'Number of lines for editing' break my list view?

No. Increasing this value primarily affects the editing pane's initial size and ensures the backend storage has enough capacity to parse the HTML content. It does not break the standard list view display.

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