Printing Problems

Fix Microsoft Access Print Preview Memory Error with Epson Printers

WPS Content Manager Sep 30, 2026 868 views

Question details

Users are experiencing a memory error preventing Print Preview from loading in Microsoft Access when a specific printer is selected.

Fix Microsoft Access Print Preview Memory Error with Epson Printers

Product: Microsoft Access
Device & OS: Windows 10
Scenario: Attempting to open Print Preview for a database report while connected to an Epson dot-matrix printer.
Observed behavior: An error message appears stating there is not enough free memory to load the Print Preview, often occurring after recent Windows system updates.

Before you start

Before modifying your system updates or printer drivers, save all your database work and ensure you are logged in with administrative privileges.

Solution 1Recommended

Uninstall Problematic Windows Updates

Removing recent Windows updates (specifically KB5039211 or KB5039212) is the most effective way to restore Print Preview functionality.

This printing memory error is heavily tied to a driver compatibility issue introduced in specific Windows system updates. Reverting these updates typically restores normal behavior for Microsoft Access and Epson printers.

Open Windows Settings

Press the Windows key + I on your keyboard to open Settings, then click on Update & Security.

View Update History

Select Windows Update from the left-hand menu, then click on 'View update history'.

Uninstall the target update

Click 'Uninstall updates' at the top of the window. In the Control Panel list that appears, locate KB5039211 or KB5039212, right-click it, and select Uninstall.

Restart your computer

Reboot your PC to apply the changes and test the Microsoft Access Print Preview again.

Security Consideration: Uninstalling these updates removes their bundled security patches. It is recommended to temporarily pause Windows updates after uninstalling, and monitor Microsoft releases for a permanent bug fix.

Solution 2

Use a Generic Printer Driver

If you are on a terminal server or cannot uninstall the Windows updates, switching to a generic printer driver can bypass the memory error.

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Frequently Asked Questions

Why does Microsoft Access show a memory error specifically with Epson dot-matrix printers?

This specific error is triggered by a compatibility conflict between certain Epson dot-matrix printer drivers and recent Windows security updates (such as KB5039211). The system incorrectly allocates resources, triggering a false "not enough free memory" prompt.

What should I do if the problematic Windows update doesn't appear on my terminal server?

On some terminal servers or managed networks, updates like KB5039211 and KB5039212 are locked by administrative policies or grouped differently. If you cannot uninstall them, try installing a 'Generic / Text Only' printer driver or contact your IT administrator to roll back the patch at the server level.

Will this Print Preview error resolve itself in the future?

Microsoft frequently releases cumulative patch updates to fix known compatibility issues. Keep an eye on official Microsoft Community discussions and ensure you install future updates that explicitly address this printer driver conflict.

Document & File Issues