File Sharing Problems

Fix Microsoft Office Share Button Stuck Loading

Guest Writer Oct 8, 2026 869 views

Question details

Users experience an indefinitely loading pop-up when clicking the Share button in Microsoft Office applications.

How to Fix the Microsoft Office Share Button Stuck Loading Issue

Product: Microsoft Office
Device & OS: not provided
Scenario: Attempting to share files directly from within Microsoft Office applications using the top-right Share button.
Observed behavior: The Share pop-up opens but continuously loads. Sharing the same files via Windows File Explorer works normally. The issue persists after reinstalling Office and affects multiple users within the organization.

Before you start

Before troubleshooting, confirm if users can temporarily bypass the issue by right-clicking the affected files in Windows File Explorer and selecting 'Share' from the context menu.

Solution 1Recommended

Submit a Support Request via Microsoft 365 Admin Center

Since the infinite loading problem affects multiple users, it is likely a tenant-level or backend service issue requiring Microsoft Support intervention.

Local troubleshooting steps like reinstalling or restarting devices often fail when an issue originates from the Microsoft 365 tenant or service side. Raising a ticket allows Microsoft to investigate the backend.

Interestingly, these service-level sharing bugs sometimes resolve themselves after a period of time, so document any Microsoft service events around the time the issue occurs.

Log into the Admin Center

Have an administrator sign in to the Microsoft 365 admin center using their admin credentials.

Navigate to Support

On the left navigation pane, click on 'Show all', then expand the 'Support' section and select 'Help & support'.

Create a Service Request

Describe the 'Share button stuck loading' issue and submit a new service request for the Microsoft support team to investigate the tenant.

Submit a Support Request via Microsoft 365 Admin Center

Solution 2

Check Microsoft 365 Service Health and Install Updates

Ensure there are no active Microsoft service outages and that Office applications have the latest bug fixes applied.

Solution 3

Run an Online Repair for Microsoft Office

Repairing the Office installation can fix corrupted application files or broken registry keys that prevent the sharing dialogue from loading.

Free Microsoft Office alternative

Try WPS Office for Seamless and Reliable File Sharing

If persistent Microsoft Office sharing bugs are disrupting your organization's workflow, consider switching to WPS Office. It provides a lightweight, highly compatible, and free alternative with robust, hassle-free built-in sharing features.

1. Open Your Document: Launch WPS Office and open the document, spreadsheet, or presentation you wish to share.
2. Click the Share Button: Locate and click the 'Share' button in the upper right corner of the application window.
3. Choose Sharing Method: Select whether to generate a secure sharing link, invite collaborators, or send the file directly as an email attachment.

Highly compatible with standard Microsoft Office formats including DOCX, XLSX, and PPTX.Lightweight design that consumes fewer system resources, eliminating UI loading lags.Familiar, intuitive user interface ensuring a seamless migration with zero retraining.Built-in, highly reliable file sharing capabilities via links, email, and integrated cloud storage.

microsoft office alternative - wps office

Frequently Asked Questions

Why does the Office Share button load indefinitely for multiple users?

When multiple users in an organization experience the same infinite loading issue simultaneously, it is typically caused by a backend Microsoft 365 tenant issue, a temporary service degradation, or an organizational network block, rather than a local software failure.

Can I share a file if the Microsoft Office Share pop-up is broken?

Yes. As a workaround, you can close the document, locate the file in Windows File Explorer, right-click it, and select 'Share' from the context menu. You can also share files directly from the OneDrive or SharePoint web portals.

Does reinstalling Microsoft Office fix the stuck Share button?

Not always. If the issue is tied to a Microsoft 365 tenant configuration, a temporary service outage, or OneDrive synchronization problems, reinstalling the local Office applications will not resolve the loading issue.

How do I check if Microsoft 365 is experiencing an outage?

Your organization's IT administrator can check the official Service Health dashboard by logging into the Microsoft 365 admin center and navigating to Health > Service health to view any active incidents affecting sharing services.

Document & File Issues