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Fix Missing Stream Video Quality Option in SharePoint
Question details
The user needs to find or restore the video quality adjustment controls for certain Microsoft Stream videos embedded within a SharePoint page.
- Product
- Microsoft SharePoint
- Device & OS
- not provided
- Scenario
- Viewing embedded Microsoft Stream videos on a SharePoint site where only some videos display quality options.
- Observed behavior
- Certain embedded Stream videos lack the quality adjustment controls, despite having seemingly identical settings to other videos on the same page that do display the controls.
Ensure you have adequate permissions to edit the SharePoint page and can directly access the original video files within the Microsoft Stream web application.
Verify Video Resolution and Stream Processing Status
Check the original video directly in Microsoft Stream to determine if the quality options are missing globally or only within the SharePoint embed.
Differences in video resolution, encoding formats, or incomplete video-processing states on Microsoft's servers can prevent quality controls from displaying on embedded SharePoint players. Videos must be fully processed into multiple resolutions for the quality toggle to appear.
Navigate to the SharePoint page and identify the specific embedded Stream video that is missing the quality controls.
Click on the video title or the external link icon to open the video directly in the Microsoft Stream web app.
Click the gear icon (Settings) in the bottom right corner of the Stream player to see if the 'Quality' option is available outside of SharePoint.
Compare the original resolution and encoding format of the affected video with a working video to identify any discrepancies.
Re-encode and Re-upload the Affected Video
Re-encoding the video to a standard format and uploading it again can resolve corrupted processing states that hide the quality option.
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Frequently Asked Questions
Why do some Stream videos have quality options while others do not?
The availability of quality options depends on the video's original resolution, encoding format, and whether Microsoft Stream has finished processing multiple resolution versions (like 720p or 1080p) on their backend servers.
Does embedding a Stream video in SharePoint change its playback features?
Generally, the embedded player mirrors the capabilities of the direct Stream player. However, specific SharePoint web part configurations or incomplete video processing can sometimes mask player controls like the quality gear icon.
How long does it take for Microsoft Stream to process video quality versions?
Processing time varies based on the video's file size, length, and current server load. It can range from a few minutes for short clips to several hours for lengthy recordings or high-resolution 4K files.
