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Fix OneDrive Access Denied Error When SDL Trados Saves Projects
Question details
The user is experiencing an access-denied error in a OneDrive temporary folder when attempting to save projects.
- Product
- OneDrive and SDL Trados 2024
- Device & OS
- Windows 11
- Scenario
- Saving an active project in SDL Trados to a directory synchronized by OneDrive.
- Observed behavior
- An access-denied error is triggered in a OneDrive temporary folder on one specific Windows 11 computer, preventing the project from being saved, despite functioning properly on a different machine.
Ensure you have administrator privileges on the affected Windows 11 computer to make system-level changes and modify user profiles.
Create a New Windows User Profile
Setting up a clean Windows environment can resolve user-specific permission bugs or profile corruption issues affecting OneDrive.
Windows user profiles can occasionally become corrupted, leading to invisible permission restrictions on folders like OneDrive. Creating and testing on a fresh profile helps isolate whether the issue is system-wide or profile-specific.
Press the Windows key + I on your keyboard to launch the Settings application.
Click on 'Accounts' from the left sidebar, then select 'Other users'.
Click the 'Add account' button. Follow the on-screen prompts to create a new local user or Microsoft account.
Log out of your current profile, log into the newly created account, set up OneDrive, and attempt to save your SDL Trados 2024 project again.
Update SDL Trados and OneDrive
Installing the latest software patches ensures compatibility between third-party applications and Microsoft's file synchronization service.
Change Save Location and Submit Feedback
If the software conflict persists, temporarily bypassing OneDrive and contacting official support teams is necessary.
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Frequently Asked Questions
Why does OneDrive block access to temporary files while saving?
OneDrive constantly monitors its sync folders. When an application like SDL Trados creates temporary files during the save process, OneDrive may lock them to upload them to the cloud. This simultaneous action causes an access-denied error because the file is actively being used by two processes.
Can I pause OneDrive syncing to avoid this error?
Yes. Right-click the OneDrive icon in the system tray, select 'Pause syncing', and choose an appropriate duration (e.g., 2 hours). This temporarily stops file-locking conflicts, allowing you to save your projects without interruption.
Do I need special folder permissions on Windows 11 for OneDrive?
By default, your user profile holds 'Full Control' over your OneDrive folder. However, corrupted Windows user profiles, third-party security software, or strict group policies can inadvertently strip these permissions, requiring you to create a new user profile or manually reset folder security settings.
