OneDrive File Issues

Fix OneDrive Canvas LTI Files Missing During Assignment Submission

Maira Mehtab Sep 20, 2026 868 views

Question details

Users are unable to see their OneDrive files when attempting to submit a standard or templated assignment in Canvas, even though the files are visible in the course navigation menu.

Product: Microsoft OneDrive Canvas LTI
Device & OS: not provided
Scenario: Submitting an assignment in Canvas using the Microsoft OneDrive LTI integration tab.
Observed behavior: Files do not appear when students select the OneDrive tab during assignment submission, despite being successfully displayed via the Canvas course navigation menu.

Before you start

Ensure you have Microsoft 365 administrator privileges or contact your institution's IT helpdesk, as resolving this backend integration issue requires opening a formal service request with Microsoft.

Solution 1Recommended

Submit a Service Request via Microsoft 365 Admin Center

Because this is a backend LTI integration error, the OneDrive development team needs to collect diagnostic logs to investigate and resolve it.

This specific issue stems from a failure in the communication between Canvas and the OneDrive LTI during the assignment submission workflow. Individual users cannot resolve this locally; it must be escalated to Microsoft support by an administrator.

Access Admin Center

Open a Support Ticket

Navigate to the Support section in the left-hand menu and select 'New service request'.

Provide Issue Details

Describe the Canvas LTI missing files issue, specifically noting that files appear in navigation but not during submission. Request that the OneDrive LTI development team collect logs for the Canvas integration.

Solution 2

Workaround: Download Files Locally and Upload to Canvas

While waiting for a permanent fix from Microsoft, students can manually download their files from OneDrive and upload them directly to the Canvas assignment.

Free Microsoft Office alternative

Edit and Save Assignments Locally with WPS Office

While dealing with cloud integration issues between Canvas and OneDrive, you can use WPS Office to create, edit, and save your assignments directly to your device for easy manual uploads. It is a free, lightweight alternative featuring a familiar interface and seamless migration.

1. Download WPS Office: Visit the official WPS website and install the free desktop application.
2. Create your assignment: Open WPS Writer, Spreadsheet, or Presentation to complete your coursework offline.
3. Save locally and submit: Save your document to your computer and upload it directly to Canvas via the standard File Upload option.

Fully compatible with Microsoft Word, Excel, and PowerPoint formats (.docx, .xlsx, .pptx).Save files locally to bypass cloud integration errors during assignment submission.Lightweight software with a familiar, easy-to-use interface.Free to download and use for students, educators, and professionals.

Frequently Asked Questions

Why are my OneDrive files visible in Canvas navigation but not in the submission tab?

This discrepancy typically occurs due to a synchronization or API authentication error specifically within the OneDrive LTI (Learning Tools Interoperability) module designed for the assignment submission workflow.

Can students fix the OneDrive LTI missing files issue themselves?

No, this is a backend integration issue between Microsoft and Canvas. Students should report the problem to their instructors or IT administrators, who can escalate it to Microsoft support.

Is there a way to submit my assignment if the OneDrive tab isn't working?

Yes, you can bypass the integration by logging into your OneDrive account on the web, downloading your document to your computer, and using the standard 'File Upload' button in Canvas to submit it.

What logs does Microsoft need to fix the Canvas integration?

Microsoft support generally requires diagnostic network logs from the Canvas environment and the Microsoft 365 tenant to trace the LTI API calls and identify exactly where the connection fails.

Document & File Issues