OneDrive File Issues

Fix OneDrive On This Day Notifications Missing on Samsung S24

Natalie Taylor Sep 25, 2026 869 views

Question details

The user is unable to receive 'On This Day' photo notifications from OneDrive after changing devices.

Fix OneDrive On This Day Notifications Missing on Samsung S24

Product: Microsoft OneDrive for Android
Device & OS: Samsung S24 (Android)
Scenario: The user upgraded their phone from a Samsung S10 to a Samsung S24 and expects to receive daily photo memories from OneDrive.
Observed behavior: OneDrive 'On This Day' notifications have completely stopped appearing, despite the in-app notification settings appearing to be turned on.

Before you start

Verify that you are signed into the correct Microsoft account within the OneDrive app and that your device is actively connected to the internet.

Solution 1Recommended

Grant Photos, Media, and Notification Permissions

Android strictly manages app permissions on newer OS versions. OneDrive needs explicit access to your photos and notifications to generate and display 'On This Day' memories.

When transferring data from an older device like the S10, specific OS-level app permissions do not always carry over to the new device automatically. You must manually grant these in the system settings.

Open System Settings

Unlock your Samsung S24 and open the Settings app.

Find the OneDrive App

Scroll down, tap on Apps, and select OneDrive from the installed applications list.

Allow Media Access

Tap on Permissions, select Photos and videos (or Files and media), and choose Allow.

Enable System Notifications

Go back to the OneDrive App info page, tap on Notifications, and ensure the master toggle is set to Allow.

Grant Photos, Media, and Notification Permissions

Verification: After granting these permissions, open the OneDrive app once to trigger a background sync, which may help register the notification channels with Android.

Solution 2

Disable Battery Optimization for OneDrive

Samsung's aggressive battery management can restrict OneDrive from running in the background, which prevents timely push notifications.

Solution 3

Update the OneDrive App and System Software

Running an outdated version of OneDrive or a pending Android OS update can cause compatibility issues with notification triggers.

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Frequently Asked Questions

Why are my OneDrive notifications delayed or not showing on Android?

Android's built-in battery-saving features can put background apps to sleep, which delays or entirely blocks push notifications. Changing the battery setting to 'Unrestricted' for OneDrive often resolves this.

How do I turn on the 'On This Day' feature inside the OneDrive app?

Open the OneDrive app, navigate to Settings > Notifications, and ensure the specific toggle for 'On This Day' is enabled. You must also have photos actively synced to your Microsoft account for the feature to generate memories.

Does clearing the OneDrive app cache delete my saved photos?

No, clearing the app cache via Android settings only removes temporary background data used to speed up the app's performance. Your synced files and photos remain completely safe in your cloud storage.

Why does OneDrive need 'Photos and media' permissions on my Samsung phone?

OneDrive requires this specific permission to scan, display, and automatically back up the photos and videos stored locally on your device's internal storage to your cloud account.

Document & File Issues