OneDrive File Issues

Fix OneDrive PDF Form Fields Losing Text on iPad

Natalie Taylor Oct 7, 2026 870 views

Question details

Users are unable to successfully fill out PDF forms because the entered text vanishes when the on-screen keyboard is minimized.

Product: Microsoft OneDrive
Device & OS: iPadOS
Scenario: Filling out interactive PDF forms and drop-down fields using the OneDrive mobile app on an iPad.
Observed behavior: Text entered into fillable PDF fields in the OneDrive app disappears as soon as the keyboard is minimized. The issue persists even after resetting the app, specifically observed after updating to version 15.7.3.

Before you start

Ensure your iPad is updated to the latest iPadOS version. Since this is a known bug in a specific version of the OneDrive app, save a backup copy of your blank PDF forms locally on your device before attempting to fill them.

Solution 1Recommended

Open and Edit the PDF via the Apple Files App

Bypass the OneDrive app's internal PDF viewer by accessing your OneDrive files through the native iPadOS Files app, which processes PDF forms differently.

Apple's built-in Files app integrates directly with third-party cloud storage providers like OneDrive. By opening the file through the Files app instead of the OneDrive app, you use Apple's native PDF rendering engine, avoiding the text-disappearance bug.

Open the Files App

Locate and open the default 'Files' app on your iPad home screen.

Access OneDrive Location

In the left sidebar under 'Locations', tap on 'OneDrive'. If it is not visible, tap the three-dot menu at the top of the sidebar, select 'Edit', and toggle OneDrive on.

Fill Out the PDF Form

Navigate to your PDF document, open it, and tap the form fields to enter your text. Minimize the keyboard to verify the text remains intact.

Seamless Syncing: Any changes saved through the Apple Files app will automatically sync back to your Microsoft OneDrive account in the background.

Solution 2

Report the Bug to Microsoft Support

Since resetting the app does not fix this specific version bug, reporting it directly to the engineering team helps prioritize a patch.

Seamlessly Fill PDF Forms on iPad

Fill and Save PDF Forms Securely with WPS Office

Bypass the OneDrive app bug entirely by using WPS Office for iPad. WPS Office offers robust, bug-free PDF form filling and connects directly to your OneDrive account, ensuring you can save your data safely without losing any text.

1. Download WPS Office: Search for and install WPS Office from the App Store on your iPad.
2. Connect Your OneDrive: Open WPS Office, navigate to the 'Cloud' tab, and log in to securely link your Microsoft OneDrive account.
3. Fill Out the PDF: Open the fillable PDF directly from your OneDrive folder within WPS Office, type your text into the form fields, and minimize the keyboard.
4. Save Your Changes: Tap the save icon. Your filled PDF will automatically sync back to OneDrive with all form data perfectly intact.

Flawless PDF form filling and editing on iPadDirect cloud integration with Microsoft OneDriveFull compatibility with standard PDF formats and drop-down fieldsLightweight, fast, and completely free to download

microsoft office alternative - wps office

Frequently Asked Questions

Why does text disappear when I hide the keyboard in OneDrive?

This is a known software rendering bug in the OneDrive iOS/iPadOS app, specifically noted from version 15.7.3 onwards. The app fails to retain the inputted data in the PDF text fields when the screen UI refreshes after the keyboard is minimized.

Does resetting the OneDrive app fix the PDF form bug?

No. Multiple users have reported that resetting the OneDrive app or clearing its cache does not resolve the missing text issue in fillable PDFs. You must wait for an app update from Microsoft or use an alternative PDF reader like WPS Office.

Are drop-down menus in PDFs affected by this OneDrive bug?

Yes. Alongside standard text input fields, users have observed that drop-down fields in PDF forms also malfunction or lose their selected values in the affected app versions.

Can Microsoft 365 admins escalate this issue?

Yes, Microsoft 365 administrators can bypass in-app feedback and open an official support ticket directly through the Microsoft 365 admin center, allowing the engineering team to collect detailed logs and investigate further.

Document & File Issues