OneDrive File Issues

Fix OneDrive Personal Crashing After Windows 11 24H2 Upgrade

Maira Mehtab Sep 22, 2026 868 views

Question details

Users need to resolve an issue where the OneDrive Personal application repeatedly crashes and restarts after updating their operating system to Windows 11 version 24H2.

Product: Microsoft OneDrive Personal
Device & OS: Windows 11 (24H2)
Scenario: Upgrading the system to the Windows 11 24H2 version.
Observed behavior: OneDrive Personal crashes during a WTSAPI32 session-information call and gets stuck in a restart loop, whereas OneDrive for Business continues to function normally.

Before you start

Ensure you have your Microsoft account login credentials available, as you will need to sign back in after resetting or reinstalling the OneDrive client.

Solution 1Recommended

Uninstall and Reinstall OneDrive

Performing a clean uninstallation and reinstallation is the most reliable and confirmed method to fix Windows 11 24H2 compatibility crashes.

While resetting the app works for minor glitches, system update conflicts often corrupt the client's core files. Reinstalling ensures you have the latest version designed to handle the updated Windows API calls.

Open Windows Settings

Press the Windows key + I on your keyboard to launch Settings, then navigate to 'Apps' and select 'Installed apps'.

Uninstall Microsoft OneDrive

Scroll down the list or use the search bar to find 'Microsoft OneDrive'. Click the three-dot menu icon next to it and select 'Uninstall'.

Download the Latest Installer

Open your web browser, visit the official Microsoft OneDrive download page, and click 'Download' to get the latest installation file.

Reinstall and Sign In

Run the downloaded installer file. Once the installation is complete, launch OneDrive from the Start menu and sign in with your Microsoft account to restore synchronization.

Data Safety: Uninstalling the OneDrive application does not delete your personal files. Your documents remain safely stored in the cloud and in your local OneDrive folder.

Solution 2

Reset OneDrive via Run Command

Resetting the OneDrive client clears its temporary cache and connection settings, which can sometimes resolve crash loops quickly.

Free Microsoft Office alternative

Switch to WPS Office for a Seamless Cloud Experience

If you are tired of dealing with Windows update compatibility issues and sync client crashes, consider WPS Office. It is a lightweight, free alternative to Microsoft Office that comes with built-in cloud functionality, keeping your documents safe without relying on external sync clients.

1. Download the Installer: Click the download button to get the free WPS Office installation file.
2. Install WPS Office: Run the setup file and follow the quick installation prompts on your screen.
3. Sign In and Sync: Launch WPS Office, sign in to activate your WPS Cloud account, and start saving your files directly to the cloud without external clients.

Built-in WPS Cloud storage for reliable and direct document saving.Fully compatible with Microsoft Word, Excel, and PowerPoint formats.Lightweight application that uses minimal system resources.Free to use with a familiar, user-friendly interface that makes migration seamless.

microsoft office alternative - wps office

Frequently Asked Questions

Why does OneDrive for Business work fine on Windows 11 24H2?

The crash is specifically triggered by how the Personal version of OneDrive handles certain API calls (such as the WTSAPI32 session-information call) after the Windows 11 24H2 update. The enterprise (Business) version uses different protocols for these sessions, bypassing the bug.

Will I lose my files if I uninstall OneDrive to fix the crash?

No, uninstalling the OneDrive application only removes the synchronization software from your computer. Your files will remain intact in your local OneDrive folder and securely backed up in the cloud.

What should I do if the reset command says Windows cannot find the file?

If the default command fails, your OneDrive might be installed in a different directory. Try opening the Run dialog (Win + R) and typing 'C:\Program Files\Microsoft OneDrive\OneDrive.exe /reset' or 'C:\Program Files (x86)\Microsoft OneDrive\OneDrive.exe /reset'.

Document & File Issues