OneDrive File Issues

Fix OneDrive Photos Not Displaying on Android with Intune

Maira Mehtab Sep 22, 2026 868 views

Question details

The user is unable to view personal photos in the OneDrive app on an Android device when the Microsoft Intune Company Portal app is installed for work emails.

Product: Microsoft OneDrive / Microsoft Intune
Device & OS: Android
Scenario: Accessing personal photos on the Android OneDrive app while the device is managed by Intune Company Portal.
Observed behavior: OneDrive displays a message stating 'The photo could not be displayed' for many images. The issue disappears and photos load correctly once the Intune app is uninstalled.

Before you start

Verify whether your organization strictly manages your entire device or just specific work apps, as enterprise security policies are usually the root cause of this conflict.

Solution 1Recommended

Separate Apps Using an Android Work Profile

Setting up a dedicated Work Profile ensures that Intune policies only apply to your corporate apps, preventing them from interfering with your personal OneDrive.

Microsoft Intune often applies Mobile Application Management (MAM) policies that restrict how apps interact with device storage to prevent corporate data leaks. If Intune is managing your entire device, it may inadvertently block your personal OneDrive from rendering media.

Access device settings

Open your Android Settings and navigate to the 'Accounts' or 'Work Profile' section.

Set up a Work Profile

Follow your IT department's instructions to enroll your device using a Work Profile rather than full Device Administrator mode.

Isolate work applications

Install Microsoft Outlook and the Intune Company Portal strictly inside the isolated Work Profile.

Use personal OneDrive normally

Keep your personal OneDrive app in your main personal profile. It should now display photos without triggering Intune's security restrictions.

IT Administrator Permissions: You may need to contact your company's IT support to enable Work Profile enrollment for your account.

Solution 2

Consult the Microsoft Intune Community

Since this is a specific conflict between organizational security policies and personal apps, specialized support is required.

Free Microsoft Office alternative

Experience Hassle-Free Document Management with WPS Office

Tired of strict enterprise management policies and app conflicts affecting your personal files? WPS Office provides a lightweight, unified, and highly compatible alternative to Microsoft Office, letting you manage and edit documents seamlessly without corporate policy interference.

1. Download the app: Visit the official WPS Office website or your device's app store to download the free version.
2. Install and open: Follow the simple installation prompts and launch WPS Office.
3. Enjoy seamless editing: Open, edit, and save your documents instantly without worrying about complex management software.

Fully compatible with Microsoft Office formats (Word, Excel, PowerPoint) to ensure seamless file sharing.Lightweight architecture that avoids heavy background services and complex enterprise conflicts.Built-in PDF reader and editor for comprehensive personal and professional file management.Free to use with a familiar, user-friendly interface that requires zero learning curve.

microsoft office alternative - wps office

Frequently Asked Questions

Why does the Intune Company Portal block my personal OneDrive photos?

Intune applies Mobile Application Management (MAM) policies set by your organization's IT department. These policies can restrict data sharing between managed and unmanaged apps, sometimes inadvertently blocking personal apps like OneDrive from rendering files or accessing storage.

Does uninstalling Intune permanently fix the OneDrive photo issue?

Yes, uninstalling Intune removes the restrictive corporate security policies from your Android device, which restores normal functionality to your personal OneDrive. However, doing so will revoke your access to managed work resources like your corporate Outlook email.

Is there a workaround to view OneDrive photos without uninstalling Intune?

Yes. If your company allows it, you can access your personal OneDrive via a mobile web browser instead of the app. Browser sessions are generally not restricted by app-level Intune policies, allowing you to view your photos normally.

Document & File Issues