SharePoint Document Issues

Fix Project Workspace Creation Stuck on Creating Workspace in SharePoint

Elise Williams Sep 28, 2026 868 views

Question details

The user is unable to complete the creation of a project folder or workspace, as the system remains indefinitely stuck on the creation screen while producing a broken destination link.

How to Fix Project Workspace Creation Stuck on "Creating Workspace" in SharePoint

Product: SharePoint Online / Project Web App
Device & OS: not provided
Scenario: Attempting to create a new project folder or workspace in SharePoint Hub or Project Web App after filling out and saving all required fields.
Observed behavior: The application hangs on the "Creating Workspace" status. Although a project link is generated, clicking it fails to open the target document library folder.

Before you start

Verify that you have the appropriate site owner or member permissions in SharePoint, and ensure your organization's Microsoft 365 environment does not have active service outages.

Solution 1Recommended

Identify the Service and Verify the Hyperlink Destination

Determine exactly which Microsoft 365 service is causing the issue and manually check if the generated workspace link points to a valid destination.

Because workspace creation can span multiple Microsoft tools, the first troubleshooting step is to identify whether the issue originates from a SharePoint Online list, Project Web App, or Project for the web.

Determine the active application

Review the interface where the creation is stuck to confirm if it is a standard SharePoint Online list or the Project Hub dashboard.

Inspect the Project Workspace field

Look at the generated entry for your project to see if the 'Project Workspace' column successfully formatted the output as a clickable hyperlink.

Extract the target URL manually

Right-click the generated project link and select 'Copy link address' or 'Copy shortcut' depending on your browser.

Test the destination link

Open a new incognito or private browsing tab and paste the copied link into the address bar to see if the target folder actually exists in the SharePoint document library.

Identify the Service and Verify the Hyperlink Destination

Broken Links: If pasting the link returns a '404 Not Found' error, the backend integration failed to create the target folder, meaning the issue lies with site template or workflow configurations.

Solution 2

Gather Diagnostic Data and Escalate to M365 Administrator

Since workspace integration issues often involve backend tenant settings, end-users should document the error and escalate to IT support.

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1. Download the software: Visit the official WPS Office website and download the free installation package for your operating system.
2. Install and launch: Follow the on-screen prompts to install the suite, then launch the application to access the main workspace.
3. Open project files: Click 'Open' to browse your local directory or connected cloud storage, and seamlessly edit your existing Microsoft Office project documents.

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Frequently Asked Questions

Why does my SharePoint project workspace get stuck on creation?

This usually occurs due to backend integration glitches between SharePoint Online and Project Hub, missing permissions, or incorrect site template configurations that prevent the system from generating the target folder.

How can I access the project link if clicking it doesn't work?

You can try to bypass the interface click action by right-clicking the generated link, selecting 'Copy link address', and pasting it directly into a new browser tab to see if the folder loads.

Can I fix Project Web App integration errors on my own?

Standard users typically cannot resolve backend integration or workspace creation errors. If the destination URL fails and the loading screen hangs, you will usually need your SharePoint Administrator to review tenant-level logs or contact Microsoft Support.

Document & File Issues