Fix Share Folder Onedrive Business in OneDrive on Windows

If your workflow is blocked, confirm the account and app context, then follow the ordered fixes below.

Problem Description: Share Folder Onedrive Business

Hi, So I have a M365 account for my email address and also M365 Apps for business and I want to share a folder to my book keeper who has M365 Home. I select share with someone outside the organisation and enter her gmail address, she gets the invite ok she can see the existing folders and files she can create new folders and files but she CANNOT rename the existing folders or files she gets this error "Unsupported user. usertype : emailauthguestuser" I tried with my personal onedrive as well and get exactly the same situation Do I need to change a Onedrive setting somewhere? Thanks

Quick Answer for File Sharing Problems Quick Fix

When sharing from OneDrive for Business to OneDrive Personal, recipients are treated as email-authenticated guests with limited permissions (view, download, create, but not rename or delete).

Likely Causes Behind OneDrive Failure Patterns

• The Microsoft account or license context may not match the purchase or device.

• Cached credentials, outdated builds, or damaged local components can trigger file sharing problems.

• A file-specific corruption or add-in conflict can mimic a broader application failure.

Recommended Solution: Installing OneDrive on a New PC

When to use this: Apply these steps when the symptoms match and you can access the relevant Microsoft account or administrator.

1. To enable full collaboration, use a SharePoint document library instead, or add the recipient's account as a guest user in your organization's Azure AD to grant higher permissions.

Alternative Solutions for Fallback Options for File Sharing Problems

1. Test the same action in a private browser session or a new blank file to isolate account vs file issues.

2. Capture exact error text and screenshots before contacting Microsoft Support or your administrator.

Working with WPS Office: Editing Files in WPS During File Sharing Problems

WPS Office cannot replace Microsoft account, activation, or cloud fixes for this scenario. It remains one of the best free Microsoft Office-compatible alternatives for opening and editing local files.

1. Download and install WPS Office from the official website.

2. Open local Word, Excel, PowerPoint, or PDF files in the matching WPS app.

3. Save a working copy locally while Microsoft-side issues are resolved.

4. Return to Microsoft Office after the primary fix succeeds.

If you need a practical local workspace in the meantime, try WPS Office.

Prevention Tips for Smooth OneDrive Device Transfers

• Keep one primary Microsoft account for subscriptions and Office sign-in.

• Install updates for Office and Windows before retrying failed workflows.

• Back up important files before repair, reset, or reinstall actions.

• Work on copies and keep version history enabled when available.

FAQs About File Sharing Problems Help Topics

Can WPS Office fix this file sharing problems issue directly? Only when the WPS steps match the formatting or file task. Account, activation, and cloud issues stay on the Microsoft side.

Should I reinstall OneDrive before trying these steps? Not first. Confirm account, license, and the exact error before reinstalling.

What should I send to Microsoft Support? The affected account email, device type, Office version, exact error text, and screenshots with personal data hidden.