OneDrive File Issues

Fix SharePoint and OneDrive Downloads Limited to 2 MB/s

Maira Mehtab Sep 27, 2026 870 views

Question details

Users are experiencing a persistent download speed restriction of approximately 2 MB per second when downloading files from SharePoint and OneDrive.

Product: SharePoint and OneDrive
Device & OS: not provided
Scenario: Downloading files across various browsers, networks, and internet providers in a specific region (such as Indonesia).
Observed behavior: Download speeds remain capped near 2 MB/s regardless of the device, tenant, or local internet connection being used.

Before you start

Verify your local network bandwidth using an independent speed test tool to rule out local ISP throttling before assuming it is a Microsoft service-side issue.

Solution 1Recommended

Report the Regional Issue to Microsoft 365 Support

Since the issue spans multiple networks and organizations, it is highly likely a server-side or regional infrastructure problem requiring Microsoft engineers to investigate.

Standard client-side troubleshooting will not resolve service-side regional throttling. A Microsoft 365 administrator must escalate the issue directly to Microsoft infrastructure teams.

Sign in to the Admin Center

Have your Microsoft 365 administrator sign in to the Microsoft 365 admin center using their administrator credentials.

Navigate to Help and Support

On the left navigation menu, go to the 'Support' section and select 'Help and support'.

Open a Service Request

Click on 'Contact support' to open a new support ticket.

Provide Detailed Information

Include comprehensive details such as the affected tenants, specific geographical locations (e.g., Indonesia), dates, tested ISPs, test results, and specific download logs.

Server-side Investigations: Support engineers have the necessary backend tools to investigate tenant and server-side routing issues related to specific regional data centers.

Solution 2

Submit Feedback via the Microsoft Feedback Portal

Use the official feedback channels to raise visibility of regional throttling issues directly to the product development teams.

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Frequently Asked Questions

Why are my SharePoint and OneDrive downloads suddenly capped at 2 MB/s?

This type of strict limitation across multiple ISPs and users is typically caused by service-side regional throttling, temporary Microsoft data center infrastructure issues, or backend network routing problems rather than local network faults.

Can an individual user fix the 2 MB/s OneDrive download limit?

No. If the issue affects multiple networks and different organizations in a specific region, it is a service-side problem. An individual user cannot fix it; instead, a Microsoft 365 administrator must raise a support ticket with Microsoft.

Does the OneDrive desktop app throttle download speeds by default?

The OneDrive desktop client does have an optional network limit setting under its Network preferences. However, if the slow speeds are identical when downloading directly through web browsers, the client setting is not the cause.

How can I check if this is a known Microsoft 365 service issue?

Your Microsoft 365 administrator can log into the Microsoft 365 admin center and check the Service Health dashboard to see if there are any active advisories or ongoing degradation reports regarding SharePoint or OneDrive in your region.

Document & File Issues