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Fix SharePoint Favorites Empty in Copy To Dialog
Question details
The Favorites section in the SharePoint or OneDrive 'Copy To' dialog is empty even after marking SharePoint sites as favorites.
- Product
- SharePoint and OneDrive
- Device & OS
- not provided
- Scenario
- Attempting to copy or move files to a specific SharePoint site using the 'Copy To' dialog, but the favorited sites do not appear in the list.
- Observed behavior
- The dialog displays an empty Favorites section because it only recognizes favorited folders, not entire favorited SharePoint sites.
Ensure you are logged into your Microsoft 365 account and have the necessary editing permissions for the destination folders you intend to copy files into.
Favorite Specific Folders Instead of Sites
To make destinations appear in the 'Copy To' dialog, you must favorite specific folders within your SharePoint document libraries rather than the root sites.
Many users encounter this issue because they favorite an entire SharePoint site expecting it to populate the 'Copy To' dialog. By design, Microsoft only displays specific favorited folders in this section to ensure precise file organization.
Navigate to the specific folder within OneDrive or your SharePoint document library where you want to copy your files.
Right-click on the folder name, or click the three-dot (ellipsis) menu icon located next to the folder.
Select the 'Favorite' option (often indicated by a star icon) from the drop-down context menu.
Return to the file you want to copy, click 'Copy To', and check the Favorites section. Your newly favorited folder should now appear.
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Frequently Asked Questions
Why can't I favorite an entire SharePoint site for the Copy To dialog?
Microsoft limits the Favorites section in the 'Copy To' and 'Move To' dialogs to individual folders. This prevents unstructured file dumping into a root site directory, enforcing better document library organization.
Will favoriting a folder in OneDrive make it show up in SharePoint?
Yes, because your favorites are tied to your Microsoft 365 account profile, folders you favorite in OneDrive will typically appear in the unified Favorites list across your Microsoft 365 environment.
How do I remove a folder from my Favorites?
Navigate to the favorited folder, click the three-dot menu or right-click the folder name, and select 'Remove from favorites' or simply click the filled star icon to uncheck it.
What should I do if my favorited folder still isn't showing up?
If the folder doesn't appear after a few minutes, try clearing your browser's cache, signing out and back into your account, or checking if the folder has restricted permissions that prevent copying.
