This guide walks you through onedrive file issues using Microsoft-supported steps first, with WPS only where it genuinely helps.
Problem Description: There Any Type Of
I have a large OneDrive footprint with hundreds of folders and subfolders and thousands of files. From time to time I have needed to mark some of them "keep on this device" so that e.g. Windows Explorer searches will work correctly. From time to time I'd like to audit the list of folders/files that I have marked "keep on this device" without resorting to looking in each and every one of those hundreds of folders, trying to find the dark green check mark. Is there any type of advanced search I can use, or a OneDrive or Sharepoint screen I can use to easily see everything that I am forcing to copy locally? The articles I have found so far online just talk about how to set (right click -> Keep on this device) or unset (right click -> free up space) individual items. I need to see a list of everything so I can unset them in bulk.
Quick Answer for OneDrive Setup on New Device
Currently, there is no advanced search feature in OneDrive or SharePoint to list all files marked as 'Keep on this device' in one view.
Likely Causes Behind OneDrive File Issues Root Factors
The Microsoft account or license context may not match the purchase or device.
Cached credentials, outdated builds, or damaged local components can trigger onedrive file issues.
A file-specific corruption or add-in conflict can mimic a broader application failure.
Recommended Solution: Installing OneDrive on a New PC
When to use this: Apply these steps when the symptoms match and you can access the relevant Microsoft account or administrator.
Managing files marked for local storage requires checking each folder individually for the dark green check mark.
Use OneDrive Files On-Demand to see file statuses in File Explorer, but for bulk management, manually check each folder.
Consider organizing files for easier management or periodically reviewing folders marked to keep locally until Microsoft introduces a feature for this.
Alternative Solutions for Secondary Document Fixes
Retry the Microsoft-side steps after restarting the app and device.
Test the same action in a private browser session or a new blank file to isolate account vs file issues.
Capture exact error text and screenshots before contacting Microsoft Support or your administrator.
Working with WPS Office: WPS as a Local Alternative

WPS Office cannot replace Microsoft account, activation, or cloud fixes for this scenario. It remains one of the best free Microsoft Office-compatible alternatives for opening and editing local files.
Download and install WPS Office from the official website.
Open local Word, Excel, PowerPoint, or PDF files in the matching WPS app.
Save a working copy locally while Microsoft-side issues are resolved.
Return to Microsoft Office after the primary fix succeeds.
If you need a practical local workspace in the meantime, try WPS Office.
Prevention Tips for Keeping OneDrive Stable Long Term
Keep one primary Microsoft account for subscriptions and Office sign-in.
Install updates for Office and Windows before retrying failed workflows.
Back up important files before repair, reset, or reinstall actions.
Work on copies and keep version history enabled when available.
FAQs About OneDrive Support Questions
Can WPS Office fix this onedrive file issues issue directly? Only when the WPS steps match the formatting or file task. Account, activation, and cloud issues stay on the Microsoft side.
Should I reinstall OneDrive before trying these steps? Not first. Confirm account, license, and the exact error before reinstalling.
What should I send to Microsoft Support? The affected account email, device type, Office version, exact error text, and screenshots with personal data hidden.





