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How to Download OneDrive Live Photos in Their Original Format
Question details
Users want to download and save iOS Live Photos from OneDrive while preserving the original moving format instead of receiving still JPEGs.
- Product
- Microsoft OneDrive
- Device & OS
- iOS
- Scenario
- Downloading or viewing Live Photos stored on OneDrive without losing the animation.
- Observed behavior
- When downloading a Live Photo through a web browser, it saves as a still JPEG image, completely stripping the animation data.
Ensure you are using an Apple device running iOS 13 or later, and check that your OneDrive mobile app is updated to version 12.11 or newer.
Use the OneDrive iOS App to View and Save Live Photos
Using the official OneDrive iOS application is the most reliable method for interacting with Live Photos without losing the animation.
Because web browsers automatically convert Live Photos to static JPEGs upon download, you must rely on the iOS app to preserve the original HEIC/MOV file pairing.
Launch the OneDrive application on your iOS device and log into your account.
Navigate to the folder containing your photos and tap on the desired Live Photo.
Touch and hold the image on your screen to trigger the Live Photo animation.
Use the built-in share menu or the download button within the app to save the photo directly to your iOS camera roll in its original format.
Re-upload Older Still Photos as Live Photos
If your previously uploaded Live Photos are only showing up as still images in OneDrive, you can configure the app to re-upload them correctly.
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- 1. Download and Install WPS Office: Visit the official WPS website to download the free suite and install it on your device.
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Frequently Asked Questions
Why do my Live Photos download as JPEGs from the OneDrive website?
Currently, downloading Live Photos via a web browser strips the animation data, saving only the still JPEG image. This is a limitation of the web interface. To preserve the Live Photo format, you must use the OneDrive iOS app.
How can I view a Live Photo animation on the OneDrive website?
While you cannot download the animated file directly from the web, you can view the animation by clicking the 'Live' badge on the photo while viewing it in your browser on the OneDrive website.
What iOS version is required for OneDrive Live Photos to work?
You need an Apple device running iOS 13 or later, and the OneDrive app must be updated to version 12.11 or newer to fully support Live Photo uploading and playback.
