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How to Fix @Mentions Not Working in SharePoint Word and Excel
Question details
Users are unable to use the @mention feature in Word and Excel comments, receiving a 'No suggestions found for now' error across the organization.
- Product
- Microsoft Word, Microsoft Excel, SharePoint
- Device & OS
- not provided
- Scenario
- Attempting to tag or mention colleagues in document comments for collaboration in SharePoint.
- Observed behavior
- Typing @mention in comments yields a 'No suggestions found for now' message, and the issue affects desktop and web apps across multiple platforms for all enterprise users.
Ensure you are signed into your enterprise Microsoft 365 account and verify if the issue is isolated to a specific file or affects all documents across your organization.
Contact Your Microsoft 365 Administrator for Tenant-Level Support
Since the issue affects multiple users and platforms across the organization, it requires an investigation of the Microsoft 365 environment and tenant settings.
When an issue like 'No suggestions found for now' impacts every user in an organization across both desktop and web applications, it usually points to a tenant-level configuration problem or a service health degradation.
Individual users generally do not have the permissions required to access Microsoft 365 Online Support or modify tenant-wide SharePoint directory settings.
Locate your Microsoft 365 Administrator, which is typically your organization's IT department or the person who assigned your email account and license.
Collect the affected SharePoint site URLs, file locations, specific user accounts experiencing the issue, and the installed Office versions.
Take clear screenshots of the 'No suggestions found for now' error message when attempting to use the @mention feature in Word or Excel.
Ask your administrator to verify tenant settings, user permissions, licensing status, and the current Microsoft service health dashboard.
If internal settings are correct, request the administrator to open a support ticket directly through Microsoft 365 Online Support on behalf of the organization.
Verify File Format and Account Sign-In Status
Ensure your local application environment is properly configured to support modern collaboration features.
Experience Seamless Collaboration with WPS Office
If you are dealing with persistent Microsoft 365 collaboration issues, try WPS Office. It provides a lightweight, highly compatible alternative for creating, editing, and commenting on documents with your team.
- 1. Download and install: Visit the official WPS website to download and install the free WPS Office suite on your device.
- 2. Open existing files: Launch WPS Office and open your current Word documents or Excel spreadsheets without losing formatting.
- 3. Collaborate on documents: Navigate to the Review tab to seamlessly add comments, highlight text, and collaborate with colleagues.
Frequently Asked Questions
Why does the @mention feature say 'No suggestions found for now'?
This error typically occurs due to missing directory permissions, unlinked Microsoft 365 enterprise accounts, or a tenant-wide service health degradation in SharePoint.
Can I use @mentions in older document formats like .doc or .xls?
No, the @mention feature requires modern file formats. You must save your documents as .docx for Word and .xlsx for Excel to use @mentions.
Who is my Microsoft 365 administrator?
Your administrator is usually the IT department or the individual in your organization who manages email setups and Microsoft 365 licenses.
Does the @mention feature work in the desktop versions of Word and Excel?
Yes, @mentions work across web, desktop, and mobile apps, provided the file is saved in SharePoint or OneDrive and you are signed in with an eligible account.
