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How to Fix Missing Post and Send Option in SharePoint News
Question details
The user is unable to find the 'Post and send' option when working with news posts in SharePoint.
- Product
- SharePoint
- Device & OS
- not provided
- Scenario
- Editing or creating a news post to distribute updates across an organization via email.
- Observed behavior
- SharePoint displays 'Update news' instead of the 'Post and send' option, preventing the user from sending the post as an email newsletter.
Ensure you have the necessary Edit or Full Control permissions for the SharePoint site before attempting to publish or send news posts.
Verify the Page State and Create a New Post
The 'Post and send' option only appears for newly created news posts, not when editing existing published ones.
SharePoint is designed to display 'Update news' when you edit a post that has already been published. If you want to use the 'Post and send' feature, you must create a brand-new post or duplicate an existing one.
Open your SharePoint site where you want to publish the news.
Click on 'New' and select 'News post' from the dropdown menu to start a fresh post.
Alternatively, open an older news post and select 'Copy of this news post' from the top command bar to create a fresh draft with the same content.
Check the command bar; the 'Post and send' option should now be visible when you are ready to publish.
Clear Browser Cache and Re-authenticate
Corrupted browser sessions or outdated cache can cause UI elements like the 'Post and send' button to disappear.
Test Site Permissions and Contact Admin
Use this method if the issue is isolated to a specific SharePoint site due to backend configurations.
Try WPS Office for Seamless Document Management
While SharePoint handles site-based news distribution, creating the actual content—like reports, articles, and newsletters—often requires a robust word processor. WPS Office is a lightweight, free alternative to Microsoft Office that offers full compatibility with Word, Excel, and PowerPoint formats, making drafting your corporate news easier than ever.
- 1. Download and Install: Visit the official WPS Office website and download the free installation package for your operating system.
- 2. Draft Your Content: Open WPS Writer to draft your news post content using familiar, easy-to-use formatting tools.
- 3. Save and Transfer: Save your document in .docx format and seamlessly copy the formatted content into your SharePoint news editor.
Frequently Asked Questions
Why does my SharePoint news post only say 'Update news'?
SharePoint displays 'Update news' when you are editing a news post that has already been published. The 'Post and send' option is only available during the initial creation and publishing of a new post.
Can I use 'Post and send' on an older news post?
Not directly. However, you can open the older post, click 'Copy of this news post' to duplicate it. The newly drafted copy will be treated as a fresh post, and the 'Post and send' option will be available.
Does site permission affect the 'Post and send' option?
Yes. If you only have read access or lack sufficient Edit or Full Control permissions, certain publishing options, including 'Post and send', will be restricted or completely hidden by SharePoint.
What should I do if 'Post and send' is missing on only one specific site?
If the feature works properly on other SharePoint sites but is missing on one, it usually indicates a site-level configuration error or permission issue. You should contact your IT or SharePoint administrator to check the specific site settings in the Microsoft 365 admin center.
