OneDrive File Issues

How to Fix OneDrive Excel File Copy Stuck at 0 Percent

WPS Editor Oct 12, 2026 871 views

Question details

Users are unable to duplicate or copy Excel files using the OneDrive web interface because the process freezes indefinitely at 0%.

Fix OneDrive Excel File Copy Stuck at 0 Percent

Product: Microsoft OneDrive
Device & OS: not provided
Scenario: Attempting to copy an Excel file within the OneDrive browser interface, expecting a duplicate file or a prompt on how to handle duplicates.
Observed behavior: The copy progress indicator stays at 0% and never completes, nor does it display the expected duplicate-file prompt, even across multiple web browsers.

Before you start

Ensure your internet connection is stable and try clearing your browser's cache and cookies, as accumulated temporary data can sometimes interfere with OneDrive's background web scripts.

Solution 1Recommended

Manually Download and Re-upload the Excel File

Since the online copy function is unresponsive, manually downloading the file to your local computer and uploading it as a new file provides an immediate and reliable workaround.

This method bypasses the server-side copy mechanism that is currently failing. By handling the duplication locally, you can quickly get back to your work without waiting for a backend fix.

Download the original file

Locate the Excel file in your OneDrive online directory, click the three-dot menu icon next to it, and select 'Download' to save it to your local computer.

Rename the downloaded file

Navigate to your local Downloads folder and rename the file slightly (e.g., append '_Copy' to the filename) to avoid confusion and prevent overwriting the original file online.

Upload the new file to OneDrive

Return to your OneDrive browser tab, click the 'Upload' button at the top of the screen, select 'Files', and choose your newly renamed Excel file to upload it back to the cloud.

Manually Download and Re-upload the Excel File

Quick Workaround: This method ensures you immediately get a duplicated working copy of your Excel file without relying on the malfunctioning online copy process.

Solution 2

Test with an Alternative Browser or Incognito Mode

Browser extensions, strict privacy settings, or corrupted cache can sometimes block OneDrive's file operation scripts.

Solution 3

Report the Issue to Microsoft Support

If the file copy process fails across different browsers and affects multiple users in your organization, it is likely a temporary Microsoft service outage.

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Frequently Asked Questions

Why is my OneDrive file copy stuck at 0%?

This issue is usually caused by a temporary server-side outage on Microsoft's backend, preventing the cloud from executing the duplicate request. It can also occasionally be caused by overly aggressive browser caching or ad-blocking extensions.

Will I lose my Excel data if the copy process freezes?

No, your original Excel file remains completely safe. The copy process failing at 0% simply means the server has not initiated the duplication. You can still download and open the original file.

How can I duplicate the file if OneDrive online isn't working?

The fastest workaround is to download the Excel file to your computer, rename it locally, and then upload it back into your OneDrive folder as a brand-new file.

How do I check if OneDrive is down?

You can check independent status websites like Downdetector, or if you have a work/school account, ask your IT admin to check the Microsoft 365 Admin Center's Service Health dashboard for official outage reports.

Document & File Issues