OneDrive File Issues

How to Fix OneDrive Not Displaying Files Correctly in Safari on Mac

Emma Brown Sep 28, 2026 870 views

Question details

The user needs to resolve an issue where the OneDrive web interface fails to load files properly in the Safari browser.

Fix OneDrive Not Displaying Files Correctly in Safari on Mac

Product: Microsoft OneDrive
Device & OS: macOS
Scenario: Accessing and browsing personal files on the OneDrive website using Safari.
Observed behavior: The root directory appears blank despite the search function still working. An error eventually appears indicating that firewall settings or browser extensions might be blocking access to my.microsoftpersonalcontent.com.

Before you start

Ensure that your Mac is connected to a stable network and verify whether the OneDrive service is currently experiencing any widespread outages before altering system settings.

Solution 1Recommended

Clear Safari Cache and Disable Extensions

Clearing corrupted website data and disabling content blockers can allow Microsoft's content servers to load properly.

Browser extensions, particularly ad blockers and privacy shields, frequently misidentify cloud storage scripts as trackers. Disabling them temporarily helps identify the root cause.

Open Safari Settings

Click 'Safari' in the top menu bar and select 'Settings' (or 'Preferences' on older macOS versions).

Clear Website Data

Navigate to the 'Privacy' tab, click on 'Manage Website Data', search for 'microsoft' and 'onedrive', select the entries, and click 'Remove'.

Disable Safari Extensions

Switch to the 'Extensions' tab and uncheck the boxes next to all active extensions to temporarily disable them.

Restart Safari

Completely quit the Safari browser, reopen it, and navigate back to OneDrive to check if your files load correctly.

Clear Safari Cache and Disable Extensions

Re-enabling Extensions: If OneDrive works after these steps, turn your extensions back on one by one to identify which specific add-on is causing the conflict.

Solution 2

Verify macOS Firewall and Network Security Settings

Strict firewall or security software settings might block connections to necessary Microsoft domains.

Solution 3

Test OneDrive in an Alternative Browser

Using a different browser can determine if the display issue is strictly isolated to Safari.

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Switch to WPS Office for a Reliable Cloud and Document Experience

Tired of dealing with browser-specific loading errors and blank pages? WPS Office provides a robust desktop application with built-in cloud storage, allowing you to manage and edit your files directly from your Mac without relying on web browsers.

1. Download the App: Visit the official WPS Office website and download the macOS version.
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Frequently Asked Questions

Why does OneDrive show a blank page in Safari but the search function still works?

This typically occurs when Safari's cache is corrupted or a browser extension blocks the main user interface scripts from loading, while the underlying background search API remains unaffected.

What is my.microsoftpersonalcontent.com?

It is a specialized content delivery domain used by Microsoft to host and render the files, thumbnails, and visual assets associated with your personal OneDrive account.

Can I reinstall Safari to fix this OneDrive error on my Mac?

Safari is deeply integrated into macOS and cannot be uninstalled or reinstalled separately. To fix core Safari issues, you should clear its website data, disable extensions, or update your macOS to the latest version via System Settings.

Document & File Issues