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How to Fix OneDrive Not Uploading Downloaded Photos
Question details
The user needs to configure the OneDrive mobile app to automatically back up photos and videos saved from third-party messaging apps like WhatsApp.
- Product
- OneDrive
- Device & OS
- not provided
- Scenario
- Backing up photos downloaded from messaging applications to cloud storage.
- Observed behavior
- OneDrive only automatically uploads pictures taken directly with the device's camera, completely ignoring images saved or downloaded from other apps.
Ensure you are connected to a stable Wi-Fi network and have updated the OneDrive mobile app to its latest version.
Enable Uploads from Other App Folders
Configure your OneDrive app settings to include secondary image folders like WhatsApp and Messaging in the automatic Camera Upload feature.
By default, OneDrive targets the primary camera roll folder on your device. However, you can manually instruct it to monitor other folders created by messaging apps.
Open the OneDrive mobile app and tap on the 'Me' profile icon located at the bottom of your screen.
Navigate to 'Settings' and select the 'Camera Upload' option to manage your photo backup preferences.
Under the 'Sources' section, look for folders from other apps, such as Messaging or WhatsApp, and toggle them on to enable automatic uploads.
Manually Upload Downloaded Photos
If your device does not support automatic folder uploads for third-party apps, you can upload specific files manually.
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Frequently Asked Questions
Why are my WhatsApp photos not showing up in OneDrive?
By default, OneDrive's Camera Upload feature only backs up photos taken by your device's camera. Photos saved from messaging apps are stored in separate device folders, which must be manually enabled in the Camera Upload settings.
How do I know if my downloaded photos have successfully uploaded to OneDrive?
Open the OneDrive app and navigate to the Photos tab or the specific folder you uploaded them to. If you can clearly see the photo thumbnails without an ongoing sync or refresh icon, the upload is complete.
Can I automatically upload downloaded photos on an iPhone?
On iOS, images saved to the general Camera Roll (including downloads) are usually uploaded automatically if Camera Upload is enabled. If they are saved to a separate protected location by the app, iOS restrictions might require you to upload them manually.
