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How to Fix OneDrive Photo Backup Says More Storage Is Required on Android
Question details
The user recently purchased additional OneDrive storage but the app continues to display a 'More Storage Is Required' error, preventing photo backups.
- Product
- Microsoft OneDrive
- Device & OS
- Android (Samsung Galaxy S22)
- Scenario
- Attempting to back up local photos to the cloud after upgrading the storage subscription.
- Observed behavior
- The OneDrive app fails to recognize the newly purchased storage, continuously prompts for an upgrade, and halts all photo backups.
Verify that the payment for your recent storage upgrade has been successfully processed by logging into your Microsoft account via a web browser. Ensure your device is connected to a stable Wi-Fi network before attempting to re-sync.
Re-authenticate Account and Configure Camera Backup Settings
Signing out and checking your specific camera backup parameters forces the app to fetch your updated storage quota from the server.
Often, the OneDrive mobile app caches your previous storage limit. Signing out and back in will refresh your account details. Additionally, checking your backup parameters ensures that battery or network restrictions aren't secretly pausing the process.
Open the OneDrive app, go to the 'Me' tab, tap 'Settings', and select 'Sign out'. Once logged out, sign back in using the credentials of the upgraded account.
Navigate to 'Settings' and select 'Camera backup'. Confirm that the correct Microsoft account is actively selected for the backup process.
Check your Wi-Fi and mobile data backup preferences. If necessary, toggle off the 'Back up only when charging' option to force an immediate synchronization.
Go to your Android device's main Settings app, find OneDrive under 'Apps', and ensure it has full permission to access 'Photos and videos' or 'Files and media'.
Differentiate Between Google Photos and OneDrive Storage
Ensure you are checking the correct cloud storage service, as Android devices often run Google Photos alongside OneDrive independently.
Manage Your Documents Efficiently with WPS Office
While resolving your OneDrive storage limits, consider streamlining your document management with WPS Office. It provides a lightweight, highly compatible, and free alternative to Microsoft Office, ensuring your productivity never stops even when facing cloud storage technicalities.
- 1. Download and Install: Visit the official WPS website or your Google Play Store to download the WPS Office application for free.
- 2. Sign In to Cloud: Create a free account or log in to securely sync your documents across your mobile device and desktop.
- 3. Open Existing Files: Tap to open any existing Microsoft Office document flawlessly and continue your work without formatting loss.
Frequently Asked Questions
Why doesn't OneDrive recognize my newly purchased storage immediately?
It can sometimes take up to 24 hours for a storage upgrade to reflect across all apps and servers. Signing out of your Microsoft account and signing back in on the OneDrive Android app often forces a manual refresh of your quota.
Can I use OneDrive and Google Photos at the same time on my Android?
Yes, you can run both services simultaneously to back up your photos. However, keep in mind they use separate storage quotas, meaning an upgrade in Microsoft OneDrive will not increase your Google Photos storage space, and vice versa.
Why are my videos not backing up to OneDrive even though I have available space?
By default, video backup might be disabled in the app to save bandwidth and storage. You need to open the OneDrive app, go to Settings > Camera backup, and explicitly enable the 'Include videos' toggle.
How do I stop OneDrive from only backing up when my phone is charging?
Open the OneDrive app, navigate to Settings, tap on 'Camera backup', and toggle off the 'Back up only when charging' option. This will allow backups to run on battery power, provided your network conditions are met.
