OneDrive File Issues

How to Fix OneDrive Stuck Uploading and Sync Pending

WPS Content Manager Oct 12, 2026 871 views

Question details

Users are experiencing an issue where files in a company-shared folder are stuck in a 'Sync pending' state without completing the upload.

How to Fix OneDrive Stuck Uploading and Sync Pending

Product: Microsoft OneDrive
Device & OS: Windows
Scenario: Uploading and syncing files to a company-shared OneDrive folder alongside coworkers.
Observed behavior: Files remain indefinitely in a 'Sync pending' status with no error messages, and the issue is affecting multiple users.

Before you start

Before resetting the OneDrive client, ensure you have a stable internet connection and verify that the files you are trying to upload are not currently open in another application.

Solution 1Recommended

Reset the OneDrive Desktop Application

Resetting the OneDrive client clears its current state and resolves corrupted data that causes the 'Sync pending' status.

Running the built-in reset command forces OneDrive to do a full synchronization and re-verify all file states without deleting any of your actual data.

Open the Run Dialog Box

Press the Windows key + R on your keyboard simultaneously to open the Run window.

Execute the Reset Command

Type '%localappdata%\Microsoft\OneDrive\onedrive.exe /reset' and press Enter. If Windows cannot find the file, try 'C:\Program Files\Microsoft OneDrive\onedrive.exe /reset' or 'C:\Program Files (x86)\Microsoft OneDrive\onedrive.exe /reset'.

Restart OneDrive

Wait for the OneDrive icon to disappear from the system tray. Then, open the Start menu, search for OneDrive, and launch it to resume synchronization.

Alternative Command: You can also try typing 'wsreset.exe' into the Run dialog box first. This clears the Windows Store cache, which can occasionally resolve app synchronization glitches.

Solution 2

Contact Your Microsoft 365 Administrator

If multiple coworkers are stuck on 'Sync pending', the issue may stem from a company-wide service or permission problem rather than a local app failure.

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Frequently Asked Questions

Why does my OneDrive shared folder say 'Sync pending' without any errors?

This usually happens when the local sync client encounters a corrupted state, a file is currently open in another program blocking the upload, or there is a temporary backend service disruption affecting company-wide folder permissions.

Will running the OneDrive reset command delete my local files?

No, resetting OneDrive will not delete any local or cloud files. It simply forces the application to completely resync and re-verify all file states to clear out any pending or frozen processes.

What should I do if resetting the OneDrive client does not fix the issue?

If resetting the app fails and multiple users in your organization are experiencing the same sync issue, the problem is likely on the server side. You should contact your Microsoft 365 administrator to open a support ticket for backend investigation.

Document & File Issues