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How to Fix or Report Excel Paper Size Selection Bug in Print Dialog
Question details
The user is experiencing a glitch where the paper size list automatically reselects and scrolls to a specific size when reopened in the Excel Print dialog.
- Product
- Microsoft Excel
- Device & OS
- Windows
- Scenario
- Attempting to change or verify the paper size before printing a spreadsheet.
- Observed behavior
- When the paper size list is reopened in the Print dialog, it unexpectedly reselects and automatically scrolls to a different paper size.
Before reporting a software bug, verify if the issue persists across different Excel workbooks or if it is isolated to a specific file. Keep a record of your exact Excel version, Windows version, and printer model details.
Install Current Office and Printer Driver Updates
Software updates often contain patches for known bugs. Updating Excel and your printer drivers is the quickest way to see if the paper size selection behavior has already been corrected.
Because Excel relies on your system's printer drivers to populate the Print dialog, outdated drivers can cause communication glitches resulting in strange scrolling behaviors.
Open Excel, go to File > Account, click on 'Update Options' under the Product Information section, and select 'Update Now'.
Open Windows Settings > Devices > Printers & scanners. Select your printer, click 'Manage', and check for driver updates, or download the latest drivers directly from the manufacturer's website.
After installing the updates, restart your computer, open Excel, navigate to File > Print, and test the paper size dropdown to see if the auto-scrolling bug is resolved.
Submit a Detailed Bug Report to Microsoft
Since Microsoft Community is not the official database for recording bugs, use the built-in feedback tools to report reproducible application bugs directly to the Office engineering team.
Experience Bug-Free Printing with WPS Office
Tired of encountering persistent print dialog bugs in Excel? Switch to WPS Office. It provides a highly compatible, lightweight, and free alternative to Microsoft Office, ensuring smooth printing operations without frustrating interface glitches.
- 1. Download and Install: Get WPS Office from the official website and install it on your device for free.
- 2. Open Your Spreadsheet: Open your existing Excel workbooks directly in WPS Spreadsheet without worrying about formatting loss.
- 3. Print Smoothly: Navigate to Menu > Print to easily access your printer settings and select your paper size without encountering auto-scroll bugs.
Frequently Asked Questions
Why does the paper size change automatically in Excel?
This can occur due to a software bug in specific Excel versions or a communication glitch with your current printer driver. Updating both Excel and your printer drivers often resolves the issue.
Is the Microsoft Community a good place to report Excel bugs?
While the Microsoft Community is helpful for troubleshooting with other users, it is not the official bug-reporting database. It is best to use the built-in 'File > Feedback' tool in Excel to report reproducible bugs directly to developers.
What information should I include when reporting an Excel printing bug?
Always include your exact Excel version, bitness (32-bit/64-bit), Windows version, printer make and model, driver version, and clear step-by-step instructions on how to reproduce the scrolling issue.
Will changing my default printer stop the auto-scroll bug in the print dialog?
It might. The print dialog dynamically reads capabilities from the default printer. Temporarily setting 'Microsoft Print to PDF' as your default printer can help determine if the bug is caused by a specific physical printer driver rather than Excel itself.
