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How to Fix Samsung Galaxy S24 Plus Printing Problems with an HP Printer
Question details
The user is unable to print from a Samsung Galaxy S24 Plus to an HP printer using the HP Smart app or HP Print Service Plugin, even though older devices on the network print successfully.
- Product
- HP Printer, HP Smart App, HP Print Service Plugin
- Device & OS
- Samsung Galaxy S24 Plus (Android)
- Scenario
- Attempting to print documents or photos wirelessly from a new Samsung Galaxy S24 Plus to an existing HP printer.
- Observed behavior
- The Samsung Galaxy S24 Plus fails to print due to underlying connectivity issues between the phone, printer, and Wi-Fi network, despite the printer working normally for other devices.
Verify that your HP printer is turned on, has sufficient paper and ink, and is physically capable of mobile printing before modifying network or application settings.
Restart Devices and Verify Wi-Fi Network
Resolve temporary network glitches and IP conflicts by power cycling your modem, router, printer, and smartphone.
Often, connectivity issues involving the HP Print Service and the internet are caused by temporary network routing glitches. Restarting all devices clears the network cache and establishes fresh connections.
Turn off your HP printer, Samsung Galaxy S24 Plus, and your Wi-Fi modem/router.
Wait for about 60 seconds, plug the modem/router back in, and wait until the indicator lights show an active internet connection.
Turn on the HP printer and the Samsung Galaxy S24 Plus.
Ensure both the Galaxy S24 Plus and the HP Printer are connected to the exact same Wi-Fi network (preferably the 2.4 GHz band, as many printers do not support 5 GHz).
Update HP Smart and HP Print Service Plugin
Ensure your mobile printing applications are up to date to maintain compatibility with the newer Android system on the S24 Plus.
Update Printer Firmware and Test Printing
Outdated printer firmware can cause communication issues with newer smartphones. Updating it may restore functionality.
Use WPS Office to Print Documents from Your Samsung Galaxy S24
If you are struggling to print specific documents, WPS Office provides a reliable, built-in printing feature that seamlessly integrates with the HP Print Service Plugin on Android.
- 1. Install WPS Office: Download and install WPS Office from the Google Play Store on your Samsung Galaxy S24 Plus.
- 2. Open your document: Launch WPS Office and open the document, spreadsheet, or presentation you wish to print.
- 3. Access print settings: Tap the 'Tools' icon at the bottom, navigate to the 'File' tab, and select 'Print'.
- 4. Select your printer: Choose 'System Print Service', select your HP Printer from the dropdown menu, and tap the 'Print' button to finish.
Frequently Asked Questions
Why does my older Samsung phone print to the HP printer, but my Galaxy S24 Plus cannot?
Newer devices like the Galaxy S24 Plus run updated versions of Android, which may require the latest drivers or apps. Incompatibilities often arise if the printer's firmware or the smartphone's HP Print Service Plugin has not been updated to support the newer operating system.
Do I need both the HP Smart app and the HP Print Service Plugin?
The HP Print Service Plugin is essential for enabling the native Android print function across various apps on your Samsung phone. The HP Smart app is optional but highly recommended for initial setup, scanning, and managing advanced printer settings.
How do I verify my phone and printer are on the same Wi-Fi network?
Go to your phone's Wi-Fi settings and note the exact network name (SSID). Then, either check the printer's display panel or print a network configuration page from the printer to verify it is connected to the same SSID.
What should I do if my HP printer still won't connect after restarting?
If a simple restart doesn't resolve the connection issue, you may need to reset the printer's network settings to factory defaults. Afterward, use the HP Smart app to reconfigure the wireless connection from scratch.
