Permission & Access Issues

How to Fix SharePoint Error When Viewing Site Group Members

Amos Gikunda Oct 23, 2026 868 views

Question details

Users encounter an issue where SharePoint cannot display all site group members, and the Site Information page continuously loads without displaying data.

How to Fix SharePoint Error When Viewing Site Group Members

Product: SharePoint
Device & OS: not provided
Scenario: Attempting to view site group members or access the Site Information page within a SharePoint site.
Observed behavior: SharePoint displays an error stating it cannot display all group members, accompanied by an infinite loading state on the Site Information page.

Before you start

Ensure you have Azure Active Directory (Azure AD) or Microsoft 365 administrator privileges, as you will need to check the status of the Microsoft 365 Group associated with your SharePoint site.

Solution 1Recommended

Verify and Manage the Associated Microsoft 365 Group

Resolve the infinite loading and display errors by checking the status of the Microsoft 365 group linked to your SharePoint site in Azure AD.

This error typically occurs when the Microsoft 365 Group associated with the SharePoint site is corrupted, orphaned, or has been accidentally deleted. Managing the group from the Azure AD admin center can restore the connection and stop the infinite loading loop.

Log in to the Admin Center

Access the Microsoft 365 admin center or Azure Active Directory portal using an account with administrator permissions.

Locate the Associated Group

Navigate to the 'Groups' section and search for the specific Microsoft 365 Group that is linked to the affected SharePoint site.

Check Group Status

Verify if the group still exists. If the group is corrupted or causing conflicts, an Azure AD admin should delete the associated Microsoft 365 Group to resolve the loading issue.

Restore or Recreate (If Necessary)

If the group was deleted accidentally but is still needed, contact your administrator to investigate restoring the group from the 'Deleted groups' section, or recreate the group and reassign the required permissions manually.

Verify and Manage the Associated Microsoft 365 Group

Admin Access Required: Standard users cannot delete or restore Microsoft 365 groups. You must collaborate with your IT administrator to perform these actions.

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Frequently Asked Questions

Why does the SharePoint Site Information page load indefinitely?

This infinite loading usually happens when there is a synchronization issue or a broken link between the SharePoint site and its underlying Microsoft 365 Group. Updating or deleting the corrupted group in Azure AD generally resolves the loop.

Can I restore a accidentally deleted Microsoft 365 Group?

Yes. If a Microsoft 365 Group was deleted within the last 30 days, an administrator can easily restore it from the 'Deleted groups' section in the Azure Active Directory portal or Microsoft 365 admin center.

How do I check my permissions on a SharePoint site?

Click the Settings gear icon in the top right corner, select 'Site permissions', and then choose 'Advanced permissions settings' to view your current access levels. If this page fails to load, the associated group might be experiencing the issues described above.

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