SharePoint Document Issues

How to Fix SharePoint Search Showing No Results in the All Category

Partner Editor Oct 10, 2026 869 views

Question details

Users are unable to see search results in the 'All' category tab in SharePoint Online, despite results showing correctly under other specific tabs.

Product: SharePoint Online / Microsoft 365
Device & OS: not provided
Scenario: Searching for documents, sites, or images within a SharePoint Online tenant using the standard search bar.
Observed behavior: Search results successfully populate under specific categories such as Files, Sites, or Images, but the 'All' category tab remains completely empty with no results.

Before you start

Verify whether this empty search tab issue is isolated to a single user account or if multiple users within your organization are experiencing the exact same problem.

Solution 1Recommended

Contact the Microsoft 365 Admin to Open a Support Ticket

Since this issue typically affects multiple users and indicates a backend tenant rendering issue, escalating to Microsoft Support is required.

When SharePoint search successfully returns items in the Files or Sites tabs but shows nothing in the All tab, it is rarely a local client issue. Testing usually reveals this to be a tenant-wide problem in the Microsoft 365 backend. To resolve it, your IT administrator will need to involve Microsoft's engineering team.

Verify service health

Log into the Microsoft 365 Admin Center and navigate to the Service Health dashboard under the Health menu to confirm there are no known, ongoing SharePoint service incidents affecting search.

Collect HAR logs

Open your web browser, press F12 to open Developer Tools, switch to the Network tab, and perform the SharePoint search again. Right-click the network activity and select 'Save all as HAR with content' to export the session data.

Submit a support request

Have your Microsoft 365 Administrator go to the Microsoft 365 Admin Center, select Support, then 'Help & support', and open a new service ticket. Attach the collected HAR logs to assist Microsoft in investigating the tenant.

Contact the Microsoft 365 Admin to Open a Support Ticket

Administrator Privileges Required: Only users with active Microsoft 365 Administrator roles can access the Service Health dashboard and submit official support tickets to Microsoft.

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Frequently Asked Questions

Why do SharePoint search results display in 'Files' but not 'All'?

This usually occurs due to a backend indexing or web part rendering glitch within your specific Microsoft 365 tenant. The individual queries for specific categories succeed, but the aggregated view in the 'All' tab fails to compile and display the results.

What is a HAR log and why does Microsoft Support ask for it?

A HAR (HTTP Archive) log records the web browser's interaction with the server. Microsoft support engineers use it to analyze network requests and pinpoint exactly where the search query fails when loading the 'All' tab.

Can I fix the empty SharePoint search tab by clearing my browser cache?

If the issue affects multiple users across the organization, it is a tenant-side problem and clearing local browser cache will not resolve it. You will need to wait for Microsoft Support to fix the backend issue.

How do I access the Microsoft 365 admin center to open a ticket?

Navigate to admin.microsoft.com and sign in with your administrator credentials. From the left navigation pane, select 'Support', and click on 'Help & support' to describe your issue and create a new service request.

Document & File Issues