OneDrive File Issues

How to Fix the 'Try Refreshing the Page' Error in OneDrive

John Wilson Sep 25, 2026 870 views

Question details

Users encounter a persistent 'Try refreshing the page' error message when attempting to access OneDrive, which prevents folders from displaying even though individual documents remain accessible.

How to Fix the 'Try Refreshing the Page' Error When Accessing OneDrive Files

Product: Microsoft OneDrive
Device & OS: not provided
Scenario: Accessing files and folders through the OneDrive web interface or desktop client.
Observed behavior: The folder directory fails to load, and a 'Try refreshing the page' prompt is continuously displayed on the screen.

Before you start

Before proceeding, determine whether this issue occurs in the web browser, the desktop application, or both, and ensure any locally unsynced files are backed up to a separate folder.

Solution 1Recommended

Troubleshoot the OneDrive Web Interface

Use this method to resolve browser-related conflicts if the error only occurs when accessing OneDrive through a web browser.

Web browser caches can sometimes store outdated session data, which prevents cloud directories like OneDrive from loading folders correctly. Testing different browsing environments helps isolate the root cause.

Test in a private window

Open a new Incognito or Private browsing window in your web browser and log into your OneDrive account. If the folders load properly, the issue is likely tied to your current browser cache.

Clear browser cache and cookies

Navigate to your web browser's settings menu, locate the 'Privacy and Security' or 'History' section, and choose to clear cached images, files, and cookies. Restart the browser afterward.

Test alternative browsers and devices

Attempt to log into your OneDrive account using a completely different web browser (such as Edge, Chrome, or Firefox) or from another device like a smartphone or secondary laptop.

Account Testing: If you have a secondary Microsoft account, try logging into it. If the second account works perfectly, your primary account might be experiencing a temporary server-side glitch.

Solution 2

Unlink and Relink the OneDrive Desktop App

Apply this solution if the 'Try refreshing the page' error is specifically affecting the OneDrive desktop application.

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Frequently Asked Questions

Why does OneDrive ask me to refresh the page but still shows my documents?

This partial loading issue typically occurs when there is a browser cache conflict or a temporary server-side glitch affecting how the folder directory is displayed, while the direct links to individual documents remain active.

Will clearing my browser cache delete my saved OneDrive files?

No, clearing your browser cache and cookies only removes temporary website data stored locally on your device. Your uploaded OneDrive files are stored safely on Microsoft's cloud servers and will not be affected.

What information should I provide if I need to contact support?

When reaching out to support, it is highly recommended to provide a screenshot of the 'Try refreshing the page' error, specify whether it occurs on the web or desktop app, and include your device operating system and browser details.

Document & File Issues