File Sharing Problems

How to Resend a Reminder for an Undownloaded Shared File

Elise Williams Oct 19, 2026 868 views

Question details

The user needs to send a follow-up notification to a recipient who has not yet accessed or downloaded a previously shared document.

How to Resend a Reminder for an Undownloaded Shared File

Product: WPS Office
Device & OS: not provided
Scenario: Tracking shared file delivery and following up with recipients to ensure they download necessary documents.
Observed behavior: The user seeks the manual trigger or option within the delivery records to resend an email or notification reminder.

Before you start

Ensure your internet connection is stable and verify that the original file sharing link has not expired before attempting to send a reminder.

Solution 1Recommended

Resend a Reminder via Delivery Records

Use the built-in tracking features to find pending recipients and send them a direct reminder.

When sharing files, you can track the download status of your recipients. If someone hasn't downloaded the file, you can manually trigger a reminder notification directly from the sharing history dashboard.

Access the Delivery Record

Open the file-sharing or delivery record dashboard where your shared links are managed.

Locate the Recipient

Find the specific file in your records and locate the recipient who has not yet downloaded it.

Trigger the Reminder

Select the option to 'Resend' or 'Send Reminder' next to the recipient's status.

Confirm and Send

Verify the recipient’s email address in the prompt and confirm to send the reminder.

Option Unavailable?: If the option to resend is grayed out or unavailable, verify that the file link is still active, hasn't expired, and that the recipient still has the correct permissions to access the file.

Seamless Document Sharing

Share and Track Files Effortlessly with WPS Office

WPS Office provides robust cloud integration, allowing you to easily share files, track who has viewed or downloaded them, and manage permissions securely from one interface.

1. Open and Share: Open your document in WPS Office and click the 'Share' button in the top right corner.
2. Configure Settings: Create a sharing link and configure expiration dates or viewing permissions.
3. Send to Recipients: Input recipient email addresses to send the link directly, or copy the link to share via your preferred messaging app.
4. Track Status: Navigate to your WPS Cloud workspace to track recipient access and follow up if needed.

Track file delivery and download status in real-time.Easily manage access permissions, passwords, and link expiration.Fully compatible with Microsoft Office formats like Word, Excel, and PowerPoint.Free cloud storage for registered users to manage files across devices.

microsoft office alternative - wps office

Frequently Asked Questions

Why can't I see the option to send a reminder?

The option may be unavailable if the original sharing link has expired, if the file was deleted, or if the recipient's permissions have been revoked. Check your sharing settings to ensure the link is still active.

Does the reminder send a new link or the original one?

The reminder sends a notification containing the original active link, letting the recipient know that the file is still waiting for them to download.

Can I set automatic reminders for shared files?

Depending on the specific sharing platform or email service you are using, automatic reminders may not be supported natively. In most cases, you will need to manually check the delivery record and select 'Send Reminder'.

Document & File Issues