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How to Switch Adobe Accounts and Keep Downloaded Books on One Device
Question details
The user wants to change the Adobe account connected to their device but needs to retain access to previously downloaded books and files.
- Product
- Adobe Acrobat
- Device & OS
- not provided
- Scenario
- Switching to a new Adobe account on the same device after changing associated accounts (like Amazon) without losing existing cloud files.
- Observed behavior
- Files saved in Acrobat Cloud Storage remain linked to the original Adobe account and do not automatically transfer when switching accounts or reinstalling the app.
Ensure you have the login credentials for both your original and new Adobe accounts, and do not uninstall the Adobe app until you have secured your local copies.
Share and Save Files Locally Before Switching Accounts
Transfer your files to the new account by sharing them from the original account and saving local copies to your device.
Because Acrobat Cloud Storage files are strictly tied to the account that uploaded or downloaded them, there is no automatic migration tool. You must manually share and download the files to maintain access.
Open your Adobe app and ensure you are logged into the original Adobe account where your books and files are currently stored.
Locate the files in Acrobat Cloud Storage, select the 'Share' option, and send them to the email address associated with your new Adobe account.
Download and save a copy of each shared file directly to your device's local storage to ensure offline access.
Sign out of the original account and log in with your new Adobe account. You can now access the local copies or the files shared to this new account.
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Frequently Asked Questions
Will I lose my downloaded books if I uninstall the Adobe app?
Yes, if they are only saved in Acrobat Cloud Storage. Uninstalling the app does not transfer files to a new account. Always save a local copy to your device before uninstalling.
Can I directly merge two Adobe accounts?
No, Adobe does not currently offer a feature to automatically merge accounts or transfer cloud storage data. You must manually share and download files from one account to the other.
How do I access files that were shared with my new Adobe account?
Once you share the files from your old account, log into your new account. Check your email inbox or the 'Shared with You' section within the Adobe app to access and download the files.
