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How to View Another Tenant's SharePoint Library in OneDrive Mobile
Question details
Users need to access SharePoint libraries shared via B2B cross-tenant synchronization from their mobile devices.
- Product
- Microsoft OneDrive and SharePoint
- Device & OS
- iOS and Android
- Scenario
- Attempting to view and access files shared from another organization's tenant using a smartphone or tablet.
- Observed behavior
- Shared SharePoint libraries are accessible via web browsers and desktop clients but do not appear in the OneDrive mobile application.
Ensure you have an active internet connection and that your guest account permissions for the external tenant have been successfully verified.
Use the Microsoft Teams Mobile App
Since the OneDrive mobile app cannot display external tenant files, the Microsoft Teams app provides the most seamless native mobile workaround.
Launch the Microsoft Teams mobile application on your iOS or Android device and ensure you are logged in with your primary account.
Tap your profile icon at the top left of the screen, select the external organization (tenant) from your account list, and wait for the app context to switch.
Navigate to the respective Team and channel where the library is shared, then tap the 'Files' tab at the top to view and open your documents.
Access the Library via a Mobile Web Browser
Bypass the OneDrive app limitations by logging into the SharePoint web interface directly through your mobile browser.
Use the OneDrive Desktop Application
If you are unable to access the files effectively on mobile, use a desktop computer where cross-tenant synchronization is fully supported.
Manage and Edit Your Cloud Files Easily with WPS Office
If you frequently encounter limitations managing complex Microsoft 365 environments on mobile, consider WPS Office. It is a highly compatible, lightweight, and free office suite that integrates seamlessly with major cloud services, allowing you to access and edit your important documents from anywhere.
- 1. Install the Application: Download and install WPS Office for free from your device's app store or the official website.
- 2. Connect Cloud Storage: Open the app, navigate to the 'Cloud' tab, and log into your preferred cloud storage service to access your files.
- 3. Edit Seamlessly: Tap any document, spreadsheet, or presentation to open and edit it with high formatting accuracy.
Frequently Asked Questions
Why aren't cross-tenant shared folders showing in my OneDrive mobile app?
Currently, the OneDrive mobile applications for iOS and Android do not support the display of SharePoint libraries shared via B2B cross-tenant synchronization. This is a known architectural limitation by Microsoft.
Will cross-tenant support be added to OneDrive mobile in the future?
Microsoft frequently rolls out updates to its 365 suite. You can monitor the official Microsoft 365 Roadmap online to see when B2B cross-tenant support is officially planned for the OneDrive mobile application.
Can I edit the external tenant's files once I open them on my phone?
Yes. If you access the files via the Microsoft Teams app or a mobile web browser, you can typically view and edit the documents, provided the tenant administrator has granted your guest account the appropriate editing permissions.
