Why Excel Keeps Asking to Reinstall and How to Fix It

This guide walks you through printing problems using Microsoft-supported steps first, with WPS only where it genuinely helps.

Problem Description: Remove Page Border Excel

I have a page in Excel that looks absolutely perfect in Page Layout view. When I Print Preview or Print a page border appears which I do not want. I have googled how to remove this and checked all suggestions but nothing works to get rid of it. One suggestion was that on the Design tab there is a button to toggle page border on/off but I am unable to get to this tab or button. The page border still appears when I print to a PDF so this would definitely appear to be an Excel page setup issue. Please tell me how to switch this page border off.

Quick Answer for Excel Won't Complete Task

Dear [@Michelle Wells](https://learn.microsoft.com/en-us/users/na/?userid=8711601c-bd85-4634-bc97-21579985ed07), Thank you for posting your question in the Microsoft Q&A forum.

Likely Causes Behind Common Printing Problems Triggers

• The Microsoft account or license context may not match the purchase or device.

• Cached credentials, outdated builds, or damaged local components can trigger printing problems.

• A file-specific corruption or add-in conflict can mimic a broader application failure.

Recommended Solution: Repairing Excel Startup Issues

When to use this: Apply these steps when the symptoms match and you can access the relevant Microsoft account or administrator.

1. Based on your description, you’re seeing an unwanted page border only in Print Preview or when printing your Excel sheet....

Alternative Solutions for Broader Printing Problems Workarounds

1. Test the same action in a private browser session or a new blank file to isolate account vs file issues.

2. Capture exact error text and screenshots before contacting Microsoft Support or your administrator.

Working with WPS Office: Using WPS While Excel Is Unavailable

WPS Office cannot replace Microsoft account, activation, or cloud fixes for this scenario. It remains one of the best free Microsoft Office-compatible alternatives for opening and editing local files.

1. Download and install WPS Office from the official website.

2. Open local Word, Excel, PowerPoint, or PDF files in the matching WPS app.

3. Save a working copy locally while Microsoft-side issues are resolved.

4. Return to Microsoft Office after the primary fix succeeds.

If you need a practical local workspace in the meantime, try WPS Office.

Prevention Tips for Avoiding Repeat Printing Problems

• Keep one primary Microsoft account for subscriptions and Office sign-in.

• Install updates for Office and Windows before retrying failed workflows.

• Back up important files before repair, reset, or reinstall actions.

• Work on copies and keep version history enabled when available.

FAQs About Remove Troubleshooting FAQ

Can WPS Office fix this printing problems issue directly? Only when the WPS steps match the formatting or file task. Account, activation, and cloud issues stay on the Microsoft side.

Should I reinstall Excel before trying these steps? Not first. Confirm account, license, and the exact error before reinstalling.

What should I send to Microsoft Support? The affected account email, device type, Office version, exact error text, and screenshots with personal data hidden.