Word Double Side Print No Error: Step-by-Step Fixes

This guide walks you through document & file issues using Microsoft-supported steps first, with WPS only where it genuinely helps.

Problem Description: Double Side Print No

unable to get full dropdown when printing. unable to auto print double side document. can only use double side document manual on desktop. if i use the web base word i am able to print both sides with one setting. look at attachment of the current drop down, How do i fix this? [printerError setting.png](/api/attachments/a88bb8d6-b8fa-410a-ba5a-b16449e2efb3?platform=QnA)

Quick Answer for Office Won't Complete Task

Hello [SNSD SNSD](https://learn.microsoft.com/en-us/users/na/?userid=2c410471-3c55-420f-b652-4bc5e0edea4e), Thank you for posting on Microsoft Q&A forum Based on your description and the image you sent me, it confirms that Word does not detect automatic duplex capability from your printer driver.

Likely Causes Behind Common Document Triggers

• The Microsoft account or license context may not match the purchase or device.

• Cached credentials, outdated builds, or damaged local components can trigger document & file issues.

• A file-specific corruption or add-in conflict can mimic a broader application failure.

Recommended Solution: Transferring Office License Safely

When to use this: Apply these steps when the symptoms match and you can access the relevant Microsoft account or administrator.

1. If a printer supports auto‑duplex and the driver reports it correctly, your Word should have shown: Print on Both Sides (Flip on Long Edge) and Print on Both Sides (Flip on Short Edge) options.

2. But those options are missing in your image.

3. Here is what you can do now: First you should check Printer Properties in Word: - Go to File > Print - Click Printer Properties (right under your printer's name) - Look for: Duplex printing, two‑sided or print on both sides - Make sure duplex setting is Enabled.

4. Next you should Enable Duplex in the Windows Printer Driver - Open Control Panel > Devices and Printers - Right‑click your printer > select Printer Properties - Go to the Device Settings tab - Find Duplex Unit / Two‑Sided Printing Unit - Set it to Installed Try the troubleshooting steps above then update me on your situation, I'll continue to assist you. --- If the answer is helpful, please click **"Accept Answer"** and kindly upvote it.

5. If you have extra questions about this answer, please click "Comment".

6. Note: Please follow the steps in [our documentation](https://learn.microsoft.com/en-us/answers/support/preferences) to enable e-mail notifications if you want to receive the related email notification for this thread.

Alternative Solutions for Broader Document Workarounds

1. Retry the Microsoft-side steps after restarting the app and device.

2. Test the same action in a private browser session or a new blank file to isolate account vs file issues.

3. Capture exact error text and screenshots before contacting Microsoft Support or your administrator.

Working with WPS Office: Using WPS While Office Is Unavailable

WPS Office cannot replace Microsoft account, activation, or cloud fixes for this scenario. It remains one of the best free Microsoft Office-compatible alternatives for opening and editing local files.

1. Download and install WPS Office from the official website.

2. Open local Word, Excel, PowerPoint, or PDF files in the matching WPS app.

3. Save a working copy locally while Microsoft-side issues are resolved.

4. Return to Microsoft Office after the primary fix succeeds.

If you need a practical local workspace in the meantime, try WPS Office.

Prevention Tips for Avoiding Repeat Document

• Keep one primary Microsoft account for subscriptions and Office sign-in.

• Install updates for Office and Windows before retrying failed workflows.

• Back up important files before repair, reset, or reinstall actions.

• Work on copies and keep version history enabled when available.

FAQs About Double Troubleshooting FAQ

Can WPS Office fix this document & file issues issue directly? Only when the WPS steps match the formatting or file task. Account, activation, and cloud issues stay on the Microsoft side.

Should I reinstall Office before trying these steps? Not first. Confirm account, license, and the exact error before reinstalling.

What should I send to Microsoft Support? The affected account email, device type, Office version, exact error text, and screenshots with personal data hidden.