Word Envelope Security Window Print Error: Step-by-Step Fixes

This guide walks you through printing problems using Microsoft-supported steps first, with WPS only where it genuinely helps.

Problem Description: Envelope Security Window Print

Hi, I am trying to print an envelope using Word's envelope functionality. I can create the Custom Envelope (#6 3/4) and have left the custom margins (.25 inches) in place. The envelope measures 6.5 inches wide by 3 5/8 inches high. When I print the envelope, only the sender's address prints, but the Return address is not printed. The sender's address prints at the left margin of the envelope. Why is that? I can see in the quick view that everything looks perfect. See attachment below. Any assistance with printing these envelopes (I have about 50 to print) using my only printer (HP LaserJet Pro M453) would be greatly appreciated. I print from Tray 2, and the direction of the envelopes is landscape. Regards, David

Quick Answer for Office Setup on New Device

If the envelope prints incorrectly despite displaying correctly on screen, the print driver or printer firmware likely needs updates.

Likely Causes Behind Printing Problems Root Factors

• The Microsoft account or license context may not match the purchase or device.

• Cached credentials, outdated builds, or damaged local components can trigger printing problems.

• A file-specific corruption or add-in conflict can mimic a broader application failure.

Recommended Solution: Transferring Office License Safely

When to use this: Apply these steps when the symptoms match and you can access the relevant Microsoft account or administrator.

1. Reset the printing system using the steps in Apple's troubleshooting guide.

2. If the issue persists, contact HP Support, as custom paper sizes may not be accurately handled by the printer.

Alternative Solutions for Secondary Document Fixes

1. Retry the Microsoft-side steps after restarting the app and device.

2. Test the same action in a private browser session or a new blank file to isolate account vs file issues.

3. Capture exact error text and screenshots before contacting Microsoft Support or your administrator.

Working with WPS Office: WPS as a Local Alternative

WPS Office cannot replace Microsoft account, activation, or cloud fixes for this scenario. It remains one of the best free Microsoft Office-compatible alternatives for opening and editing local files.

1. Download and install WPS Office from the official website.

2. Open local Word, Excel, PowerPoint, or PDF files in the matching WPS app.

3. Save a working copy locally while Microsoft-side issues are resolved.

4. Return to Microsoft Office after the primary fix succeeds.

If you need a practical local workspace in the meantime, try WPS Office.

Prevention Tips for Keeping Office Stable Long Term

• Keep one primary Microsoft account for subscriptions and Office sign-in.

• Install updates for Office and Windows before retrying failed workflows.

• Back up important files before repair, reset, or reinstall actions.

• Work on copies and keep version history enabled when available.

FAQs About Office Support Questions

Can WPS Office fix this printing problems issue directly? Only when the WPS steps match the formatting or file task. Account, activation, and cloud issues stay on the Microsoft side.

Should I reinstall Office before trying these steps? Not first. Confirm account, license, and the exact error before reinstalling.

What should I send to Microsoft Support? The affected account email, device type, Office version, exact error text, and screenshots with personal data hidden.