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Fix Outlook Settings for Verizon.net Email Through AOL
Question details
The user needs to configure and fix a Verizon.net email account in Microsoft Outlook that has stopped working because automatic setup incorrectly changes or hides the AOL server settings.
- Product
- Microsoft Outlook
- Device & OS
- not provided
- Scenario
- Troubleshooting a Verizon.net email account configured in Outlook that relies on AOL mail servers.
- Observed behavior
- Outlook's automatic account setup hides manual server fields and alters configurations, causing the Verizon.net email to fail to send or receive messages.
Verify that your Verizon.net email account is still active and working by logging in through AOL Webmail or the default Windows Mail application before making changes in Outlook.
Manually Configure AOL Server Settings via Control Panel
Bypass Outlook's automatic account setup by using the Mail applet in the Windows Control Panel to manually enter the correct AOL server settings.
Because Outlook attempts to auto-discover server settings, it may default to outdated Verizon servers or incorrect Yahoo servers. Using the manual setup option ensures you are connecting directly to AOL's required infrastructure.
Close Microsoft Outlook. Click on the Windows Start menu, type 'Control Panel', and open it. Change the view to Large Icons, then click on 'Mail' (or 'Mail (Microsoft Outlook)').
In the Mail Setup window, click the 'Email Accounts...' button. Select your Verizon.net email account from the list and click 'Change', or click 'New' to add it again.
If setting up a new account, select 'Manual setup or additional server types' at the bottom of the window and click Next. Select 'POP or IMAP' on the following screen.
Input your name and Verizon.net email address. For the incoming mail server, type 'imap.aol.com'. For the outgoing mail server (SMTP), type 'smtp.aol.com'. Ensure you do not use Yahoo server settings unless explicitly instructed by AOL.
Click 'More Settings', go to the 'Outgoing Server' tab, and check 'My outgoing server (SMTP) requires authentication'. In the 'Advanced' tab, set the Incoming server (IMAP) port to 993 with SSL/TLS, and the Outgoing server (SMTP) port to 465 with SSL/TLS. Click OK, then Next to test the settings.
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Frequently Asked Questions
Why does Outlook automatic setup fail for my Verizon.net email?
Outlook's auto-discovery feature often tries to fetch default server configurations based on the email domain (@verizon.net). Since Verizon migrated its email services to AOL, the default auto-settings are often outdated or incorrect, requiring manual configuration to AOL's specific mail servers.
Should I use Yahoo or AOL server settings for Verizon email?
You should exclusively use AOL mail server settings (imap.aol.com and smtp.aol.com) for Verizon.net accounts hosted by AOL. Avoid using Yahoo server settings unless AOL explicitly directs you to do so on your account dashboard.
How do I generate an AOL App Password for Outlook?
Log into your Verizon.net account via AOL Webmail in your browser. Go to Account Security, scroll down to the 'App Passwords' section, and select 'Generate app password'. Choose 'Outlook' from the dropdown menu, click Generate, and copy the provided 16-character code to use as your password in Outlook's setup.
