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Attachment Issues

How to Convert iPhone HEIC Photos to JPEG for Outlook Attachments

Chanuka GeekiyanageChanuka Geekiyanage Oct 15, 2026 868 views

Question details

The user wants to ensure that photos attached to outgoing Outlook emails from an iPhone are sent as standard JPEG files rather than Apple's default HEIC format.

How to Convert iPhone HEIC Photos to JPEG for Outlook Attachments
Product
Microsoft Outlook
Device & OS
iOS
Scenario
Attaching pictures taken with an iPhone camera to an outgoing email message in the Outlook app.
Observed behavior
Photos are attached and sent in the HEIC file format, which causes compatibility issues for recipients whose devices or applications do not support HEIC files.
Before you start

Keep in mind that changing this setting will only apply to new photos taken. Any existing HEIC photos on your device may need to be converted manually using a third-party app or workaround before attaching them to an email.

Solution 1Recommended

Change iPhone Camera Format to Most Compatible

Adjust your iPhone's default camera format to save all new photos as JPEG files, ensuring they attach to Outlook emails in a widely supported format.

By default, modern iPhones use the High Efficiency (HEIC) format to save storage space. Switching your camera settings to 'Most Compatible' forces the device to save images as standard JPEGs, which are universally supported across Windows, Android, and web-based email clients.

1
Open Settings

Unlock your iPhone, navigate to your home screen, and tap on the 'Settings' app.

2
Navigate to Camera Settings

Scroll down the main settings menu and tap on 'Camera'.

3
Access Formats

Tap on 'Formats' located near the top of the Camera settings screen.

4
Select Most Compatible

Under the 'Camera Capture' section, change the selection from 'High Efficiency' to 'Most Compatible'. Your iPhone will now save all future photos as JPEGs.

Change iPhone Camera Format to Most Compatible
Video Recording Limitations: Selecting 'Most Compatible' may restrict your ability to record high frame rate 4K video, as those specific video settings require the High Efficiency format.
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Frequently Asked Questions

Why does my iPhone use HEIC instead of JPEG by default?

Apple introduced HEIC (High-Efficiency Image Container) to maintain high image quality while significantly reducing the file size. This helps users save storage space on their iPhones, but it can cause compatibility issues with non-Apple devices.

How can I convert older HEIC photos to JPEG on my iPhone?

You can convert existing HEIC photos by copying them from your Photos app and pasting them into a folder within the iPhone's Files app, which automatically converts them to JPEG. Alternatively, you can use third-party conversion apps from the App Store.

Will Outlook eventually support HEIC attachments natively?

While newer versions of Windows and some modern email clients have introduced HEIC support extensions, native handling of HEIC files still varies by platform. Converting to JPEG remains the safest way to ensure all recipients can view your attachments.

Can I use WPS Office to insert HEIC images into my documents?

WPS Office supports a wide variety of standard image formats. If you experience difficulties inserting HEIC images directly, converting them to JPEG or PNG beforehand ensures seamless integration into your Word, Excel, and PowerPoint files.