Send & Receive Issues

How to Fix GoDaddy Email Forwarding to Shaw Mailbox Failures

Algirdas Jasaitis Oct 12, 2026 869 views

Question details

Users are experiencing email delivery failures when forwarding messages from a GoDaddy email address to a Shaw mailbox due to authentication rejections.

Fixing GoDaddy Email Forwarding to Shaw Mailbox Failures

Product: GoDaddy Email and Shaw Webmail
Device & OS: not provided
Scenario: Setting up automatic email forwarding from a GoDaddy-hosted email address to a personal or business Shaw email account.
Observed behavior: Forwarded messages are rejected by Shaw's servers with a cloudfilter error because the forwarding server does not match the original sender's authorized mail server, resulting in SPF and DMARC validation failures.

Before you start

Ensure you have administrator access to your GoDaddy email settings and domain DNS management, and verify you can log in to your Shaw mailbox directly.

Solution 1Recommended

Set Up Direct Mailbox Delivery Instead of Forwarding

The most reliable way to bypass SPF and DMARC conflicts is to stop forwarding and check your GoDaddy mailbox directly using an email client or direct fetch method.

Email forwarding inherently breaks SPF (Sender Policy Framework) checks because the forwarding server (GoDaddy) is not listed as an authorized sender for the original sender's domain. Setting up a direct mailbox avoids this security block entirely.

Disable GoDaddy Forwarding

Log in to your GoDaddy Email & Office Dashboard and disable any active forwarding rules pointing to your Shaw email address.

Create a Dedicated Mailbox

If you are using a forwarding-only address, upgrade or convert it into a standard authenticated mailbox with its own login credentials.

Connect via Email Client

Add your GoDaddy email account directly to your preferred desktop or mobile email client (like Outlook, Apple Mail, or Thunderbird) using your GoDaddy IMAP and SMTP settings.

Send a Test Email

Send an email from an external address to your GoDaddy email address to verify that it arrives successfully in your direct inbox without triggering a cloudfilter error.

Set Up Direct Mailbox Delivery Instead of Forwarding

Direct connection prevents rejections: By accessing the GoDaddy mailbox directly, you preserve the original message headers, ensuring DMARC and SPF checks pass successfully.

Solution 2

Configure Sender Rewriting Scheme (SRS) or Check DNS

If you absolutely must use forwarding, verify if your email provider supports SRS and ensure your domain's DNS records are properly configured.

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Frequently Asked Questions

Why does Shaw reject forwarded emails from GoDaddy?

Shaw employs strict email security checks like SPF and DMARC to prevent spam. When GoDaddy forwards an email, it often leaves the original sender's address in the 'From' field. Because GoDaddy's forwarding server isn't authorized by the original sender's domain, Shaw's cloudfilter identifies it as suspicious and rejects it.

What does a cloudfilter error mean?

A cloudfilter error is a bounce-back message indicating that the receiving email server's spam and security filters blocked the incoming message. This typically happens when the email fails authentication protocols like SPF, DKIM, or DMARC.

Will Sender Rewriting Scheme (SRS) fix this forwarding issue?

Yes, if the forwarding email server supports and enables SRS, it modifies the sender's email address to match the forwarding server. This allows the forwarded email to pass SPF checks at the receiving end (Shaw). You must verify with GoDaddy if your plan supports SRS.

Is there a workaround to forwarding emails?

The most effective workaround is to stop using forwarding entirely. Instead, create a dedicated mailbox for your GoDaddy email address and configure your email software (like Outlook or Apple Mail) to fetch emails directly from both your Shaw and GoDaddy accounts.

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