Send & Receive Issues

How to Send Microsoft Planner Comments to Outlook Inboxes

Maira Mehtab Sep 28, 2026 869 views

Question details

Users need Microsoft Planner task comments and notifications to be delivered directly to their personal Outlook inboxes, rather than solely to the shared Microsoft 365 group mailbox.

Product: Microsoft Planner and Outlook
Device & OS: not provided
Scenario: Configuring notification routing so that all relevant team members receive task updates and comments directly in their personal email workflow.
Observed behavior: Planner task comments appear in one user's personal Outlook inbox, but only appear in the Microsoft 365 group mailbox for another user.

Before you start

Ensure you have active access to the Microsoft Planner board and the corresponding Microsoft 365 group in Outlook before modifying notification settings.

Solution 1Recommended

Follow the Associated Microsoft 365 Group in Outlook

The most straightforward solution is to have the user follow the Microsoft 365 group, which instructs Outlook to deliver group messages directly to their personal inbox.

Locate the Group in Outlook

Open Microsoft Outlook and navigate to the 'Groups' section in the left-hand folder pane. Select the group associated with your Microsoft Planner.

Access Group Settings

Click on the group name at the top of the message list or click the three dots (More options) to open the group settings menu.

Follow in Inbox

Select 'Follow in Inbox' or 'Receive all email and events' from the dropdown menu. This ensures all future Planner comments sent to the group are routed to your primary inbox.

Immediate Effect: Once enabled, the user will immediately start receiving new Planner comment notifications in their main Outlook inbox.

Solution 2

Set Up an Outlook Inbox Rule

If following the group is not preferred, you can create a custom Outlook rule to automatically forward Planner-related emails from the group to specific users.

Solution 3

Use Power Automate for Custom Notifications

For more advanced and highly customizable notification control, you can create a Power Automate flow to trigger specific emails when comments are added.

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Frequently Asked Questions

Why do some users receive Planner emails while others do not?

Microsoft 365 group notification settings are managed on an individual basis. A user will only receive Planner task comments and group emails in their personal inbox if they have actively chosen to 'Follow' the group in Outlook.

Can I turn off Planner notifications if my inbox gets too cluttered?

Yes. You can stop receiving these notifications by unfollowing the Microsoft 365 group in Outlook, or by adjusting your personal notification preferences directly within the Planner app settings.

Do I need a premium license to use Power Automate for these notifications?

No, basic Power Automate features, including standard Outlook and Planner triggers, are included in most standard Microsoft 365 business licenses. You can create simple email forwarding flows without purchasing premium connectors.

Outlook & Email Problems