'%3e%3cpath%20d='M8%200C12.4183%200%2016%203.58172%2016%208C16%2012.4183%2012.4183%2016%208%2016C3.58172%2016%200%2012.4183%200%208C0%203.58172%203.58172%200%208%200ZM11.6162%204.38379C11.2257%203.99337%2010.5927%203.99338%2010.2021%204.38379L8%206.58594L5.79785%204.38379C5.40732%203.99334%204.77429%203.99329%204.38379%204.38379C3.99331%204.77429%203.99335%205.40733%204.38379%205.79785L6.58594%208L4.38379%2010.2021C3.99348%2010.5927%203.99341%2011.2257%204.38379%2011.6162C4.77426%2012.0066%205.40734%2012.0065%205.79785%2011.6162L8%209.41406L10.2021%2011.6162C10.5927%2012.0066%2011.2257%2012.0067%2011.6162%2011.6162C12.0067%2011.2257%2012.0066%2010.5927%2011.6162%2010.2021L9.41406%208L11.6162%205.79785C12.0066%205.40735%2012.0066%204.77429%2011.6162%204.38379Z'%20fill='%23080E17'%20fill-opacity='0.46'/%3e%3c/g%3e%3cdefs%3e%3cclipPath%20id='clip0_3761_713'%3e%3crect%20width='16'%20height='16'%20fill='white'/%3e%3c/clipPath%3e%3c/defs%3e%3c/svg%3e)
How to Use an Alternate Email Address with Adobe Sign
Question details
The user wants to configure Adobe Sign so that recipients see an alternate email address instead of the primary business email linked to the sender's Adobe account.
- Product
- Adobe Sign
- Device & OS
- not provided
- Scenario
- Sending documents for signature using an alternate sender identity.
- Observed behavior
- Adobe Sign uses the primary verified email address associated with the sending account by default, preventing the direct use of an unverified alternate email.
Ensure you have access to your Adobe Admin Console or know who your organization's Adobe Sign account administrator is, as changing sender identities often requires administrative privileges.
Contact Administrator for Delegated Sending or Account Configuration
Since Adobe Sign restricts sending to the verified email of the logged-in account, using an alternate address usually requires setting up a separate user account or utilizing delegated sending via your administrator.
Adobe Sign enforces strict identity verification to ensure the legal validity and non-repudiation of electronic signatures. By default, it uses the verified email address of the account holder.
To send from a different address, you generally need to set up a separate licensed user for that specific email or check if your enterprise plan supports 'delegated sending' features.
Determine the exact alternate email addresses you wish to use for sending agreements.
Reach out to your organization's Adobe Sign Account Administrator or Adobe Support.
Ask the administrator to either create a new verified user under the alternate email or configure 'Send on behalf of' (delegated sending) if your enterprise subscription supports it.
If a new user account is created, log out of your primary account and log back in with the alternate account credentials to send the document.
Update Your Adobe Account Primary Email Address
If you permanently want to send from one of the alternate addresses and no longer need the current primary email, you can change your Adobe account's primary email address.
Manage PDFs and Signatures Easily with WPS Office
Looking for a simpler way to sign documents without complex account restrictions? WPS Office provides a lightweight, free alternative to heavy PDF editors, offering built-in electronic signature tools and complete format compatibility.
- 1. Open your PDF: Launch WPS Office and open the PDF document you need to sign.
- 2. Access the Signature Tool: Go to the 'Insert' or 'PDF Edit' tab and click on 'Sign' to create or select a signature.
- 3. Place and Save: Click on the document where you want to place the signature, adjust the size, and save the file to share with recipients.
Frequently Asked Questions
Can I change my primary email address directly in Adobe Sign?
Yes, you can change your primary email address by logging into your Adobe account settings and updating your profile, provided the new email is not already associated with another Adobe account.
What is delegated sending in Adobe Sign?
Delegated sending is a feature that allows a user to send an agreement on behalf of another user. The recipient will see the agreement coming from the delegated alternate email rather than the actual sender's email.
Why does Adobe Sign restrict sending from unverified emails?
Adobe Sign enforces strict identity verification to ensure the legal validity, auditability, and non-repudiation of electronic signatures. Sending from unverified emails compromises this document security.
