Office 365 Send Receive Mails Outlook Error: Step-by-Step Fixes

This guide walks you through send & receive issues using Microsoft-supported steps first, with WPS only where it genuinely helps.

Problem Description: Send Receive Mails Outlook

Good day, my office 365 has suddenly stopped sending /receiving e-mails. It hooks up tot he server, starts downloading the e-mails but then on the last e-mail it doe not get the handshake and the process does not complete. The program / outlook then Freezes and i have to do a hard shut down. i have tried repairing / deleting and installing and its still the same. Has anyone got advise for me ? Thank you

Quick Answer for Send Quick Fix

To troubleshoot Outlook 365 issues with sending and receiving emails and freezing, ensure your Outlook client and Windows OS are up to date by running Windows Update.

Likely Causes Behind Outlook Failure Patterns

• The Microsoft account or license context may not match the purchase or device.

• Cached credentials, outdated builds, or damaged local components can trigger send & receive issues.

• A file-specific corruption or add-in conflict can mimic a broader application failure.

Recommended Solution: Transferring Outlook License Safely

When to use this: Apply these steps when the symptoms match and you can access the relevant Microsoft account or administrator.

1. Start Outlook in safe mode by typing 'Outlook /safe' in a Run dialog to check if add-ins are causing the issue, and disable them one by one if needed.

2. Perform an online repair of your Office installation via Control Panel > Uninstall a program > Change > Online Repair.

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Alternative Solutions for Fallback Options for Send

1. Retry the Microsoft-side steps after restarting the app and device.

2. Test the same action in a private browser session or a new blank file to isolate account vs file issues.

3. Capture exact error text and screenshots before contacting Microsoft Support or your administrator.

Working with WPS Office: Editing Files in WPS During Send

WPS Office cannot replace Microsoft account, activation, or cloud fixes for this scenario. It remains one of the best free Microsoft Office-compatible alternatives for opening and editing local files.

1. Download and install WPS Office from the official website.

2. Open local Word, Excel, PowerPoint, or PDF files in the matching WPS app.

3. Save a working copy locally while Microsoft-side issues are resolved.

4. Return to Microsoft Office after the primary fix succeeds.

If you need a practical local workspace in the meantime, try WPS Office.

Prevention Tips for Smooth Outlook Device Transfers

• Keep one primary Microsoft account for subscriptions and Office sign-in.

• Install updates for Office and Windows before retrying failed workflows.

• Back up important files before repair, reset, or reinstall actions.

• Document exact error messages before the next troubleshooting attempt.

FAQs About Send Help Topics

Can WPS Office fix this send & receive issues issue directly? Only when the WPS steps match the formatting or file task. Account, activation, and cloud issues stay on the Microsoft side.

Should I reinstall Outlook before trying these steps? Not first. Confirm account, license, and the exact error before reinstalling.

What should I send to Microsoft Support? The affected account email, device type, Office version, exact error text, and screenshots with personal data hidden.