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Fix Apps Not Loading on Microsoft Access Panel Error AADSTS900144
Question details
Users are unable to load applications from the Microsoft Access Panel and are encountering error code AADSTS900144.
- Product
- Microsoft 365
- Device & OS
- not provided
- Scenario
- Attempting to access organizational or student applications via the Microsoft Access Panel.
- Observed behavior
- The access panel gets stuck on a loading screen and eventually returns the AADSTS900144 error, often accompanied by a 410 error, due to an outdated or invalid redirect URL.
Ensure you have your correct organization or student login credentials available, and clear your browser's cache to prevent it from automatically loading old or deprecated redirect links.
Bypass the Broken Intermediate Redirect Link
Navigate directly to your institution's main portal instead of using saved bookmarks or intermediate links that may have been deprecated.
Error AADSTS900144 typically occurs when the application is trying to use an invalid or deprecated Reply URL (redirect URI). By going directly to the official source, you can bypass the broken routing path.
Open your web browser and navigate directly to the official homepage of your university, school, or organization.
Find the primary login button for the student or employee portal on the homepage.
Enter your Microsoft 365 credentials. Once logged in, launch your required applications directly from this main dashboard.
Report the Invalid Redirect to Your IT Administrator
If direct access fails, the issue must be resolved on the backend by updating the Azure AD application configurations.
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Frequently Asked Questions
What does error AADSTS900144 mean in Microsoft 365?
This error code indicates that the redirect URI (or Reply URL) requested by the application is missing, invalid, or does not match the configured URIs in the organization's Azure Active Directory.
Why am I seeing a 410 error along with the loading screen?
A 410 error means the requested resource is no longer available and has been permanently removed. This happens when the intermediate link you clicked is trying to send you to a deprecated portal page.
Can clearing my browser cache fix the AADSTS900144 error?
Yes, if your browser has saved an outdated redirect URL in its cache or cookies, clearing them forces the browser to fetch the most recent and correct routing path for your organization's login page.
